Help Desk Analyst/Information Systems Assistant

Hi

Greeting from IT Engagements.

We IT Engagements is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients.

Job Title Help Desk Analyst/Information Systems Assistant

Location: Charleston, West Virginia

Duration: Long Term

Must-have Skills

3 years’ experience in providing technical assistance to computer system users on a variety of issues; IT exp (software, hardware)

or

1 year experience maintaining hardware and software; 1 y experience in backup and recovery procedures.

Requirements

• Availability to work 100% of the time at the Client’s site in Charleston, WV (required);
  
  

For Help Desk Analyst

• Experience in providing technical assistance to computer system users on a variety of issues (3 years);
• Experience in the field of a support office or in a related area (1 year);
• Experience in commonly used Help Desk concepts, practices, and procedures within an Information Technology field;
  
  

For Information Systems Assistant

• Experience in data processing, word processing, computer operations, system monitoring, data job coordination or advanced level office work which involved operation a computer equipment (1 year);
• Experience maintaining hardware and software (1 year);
• Experience in backup and recovery procedures (1 year);
• Experience maintaining and preparing comprehensive and accurate reports such as inventory, electronic calendars, and database files (1 year);
• Experience purchasing computer hardware components (1 year).
  
  

Responsibilities Include But Are Not Limited To The Following

• Must identify, research, and resolve technical problems.
• Must respond to telephone calls, email, and personnel requests for technical support.
• Must document, track, and monitor the problem to ensure a timely resolution.
• Must answer questions to resolve computer problems for clients in person, via telephone or from remote location.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  
  

Thanks and Regards

Divya kumari

Technical Recruiter

divya(at)itengagements(dot)com