Help Desk Level 1

Job description

We are a dynamic IT service provider committed to delivering exceptional technical support and innovative solutions to businesses of all sizes. We pride ourselves on fostering a supportive and growth-oriented work environment where employees can develop their skills and thrive.

Position Overview

We are seeking a proactive and customer-focused Level 1 Helpdesk Technician to join our team. The ideal candidate will be the first point of contact for clients, providing efficient troubleshooting and support for hardware, software, and network related issues. This role is perfect for someone passionate about IT and eager to learn in a fast-paced environment.

Key Responsibilities

• Respond promptly to helpdesk tickets, emails, and phone calls to provide first-line technical support.
• Troubleshoot hardware, software, and network issues across various platforms, including Windows, macOS, and mobile devices.
• Support Microsoft 365 and Google Workspace environments, including user account management and email configurations.
• Use tools such as NinjaOne RMM, Hudu, and Halo.
• Document incidents, resolutions, and standard operating procedures in the company’s knowledge base.
• Escalate complex issues to higher level technicians or vendors as needed.
• Maintain a high level of customer satisfaction by providing timely and professional support.

Required Skills & Qualifications

• Education: High school diploma or equivalent (associate degree or certifications in IT preferred).
• Experience: 0-2 years in an IT support or related role.
• Technical Skills:
• Basic understanding of Windows and macOS troubleshooting.
• Familiarity with RMM tools, email security solutions, and ticketing systems.
• Understanding of domain registrars, DNS basics, and VoIP concepts.
• Soft Skills:
• Strong written and verbal communication.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent problem-solving and critical-thinking skills.
• Customer-oriented attitude with a focus on delivering high-quality support.
• Process driven
• Punctuality

Preferred Qualifications

• Certifications such as CompTIA A , ITIL Foundation, or Microsoft 365 Fundamentals
• Experience with Microsoft 365, Google Workspace, Windows 10/11, Active Directory, DNS, Basic network troubleshooting.
• Basic knowledge of IT security principles and best practices.

What We Offer

• Opportunities for professional development and certifications.
• A collaborative and inclusive work culture.
• Access to cutting-edge tools and technology.

Note: This job is for someone with very little experience that we can teach and help them grow into an IT Professional. Please do not apply to this job if you have more the 2 years of experience or if you have no experience at all. A qualified candidate will have 1 to 2 years of experience in the IT Feild.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 8 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $20 - $23