What are the responsibilities and job description for the MSP Account Manager position at IT GOAT | Managed IT Service Provider?
Unlock Your Sales Potential - Join Our Team as an Account Manager!
This position is in the office at our HQ in Dallas, TX.
Are you ready to take your sales career to the next level? We're looking for motivated and dynamic individuals to join our team as Account Managers. At IT GOAT, we believe in your potential, and we empower you to make a real impact.
Why Choose Us?
We're not just another company; we're a community of achievers who thrive on excellence. As an Account Manager with us, you'll be at the forefront of our success story. Here's what you'll be doing :
Key Responsibilities :
Understand and Empower : Dive deep into the needs of our active customers, turning their requirements into tailored product solutions.
Upsell with Confidence : Master the art of cross-selling and up-selling services and solutions to our valued existing accounts.
Qualify and Win : Identify and qualify new sales opportunities within our current customer base.
Customer-Centric Communication : Be the bridge between our customers and our offerings, ensuring timely responses to their requests.
Showcase Excellence : Deliver compelling onsite or online presentations, showcasing our top-notch services and products.
Craft Winning Proposals : Collaborate with our management team to develop proposals, quotes, and respond to RFP / RFI documents.
Manage Expectations : Effectively communicate the features and benefits of our solutions, setting the right expectations for our customers.
Navigate Complexity : Handle the intricacies of service proposals, contracts, lease agreements, and service level agreements.
Stay Informed : Maintain a deep knowledge of our service offerings, keeping you at the top of your game.
Rapport Building : Build and maintain positive relationships with prospects, ensuring they receive top-notch service.
WHAT YOULL BE DOING :
Engage with the established IT GOAT services team to deliver top-line IT Managed Services to our clients
Aggressively work potential accounts through the sales cycle initiating contact, building relationships, qualifying opportunities, presenting solutions, closing, and onboarding
Create and deliver presentations to prospective customers highlighting IT GOAT's value-added MSP services
Lead or assist account reviews with customers on performance, forecasts, and future opportunities for MSP solutions
Communicate customer and market trends to IT GOAT senior leadership
Collaborating and working with other staff and vendor support resources to resolve issues and provide effective field support services
Passion for teamwork, continuing education, problem-solving, and exceptional customer service
Sell Help Desk Services, Network Operations Services, Security Operations Services, vCIO Services, Hardware-as-a-Services, Backup-as-a-Service, VOIP, LTE, Business Continuity, Disaster Recovery, and more
Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
Cross-selling and up-selling services and solutions to existing accounts.
Qualify new sales opportunities for current customers.
Receive requests for service and product details from customers and provide timely responses.
Conduct onsite or online presentations that showcase the services and products of the company to active customers.
Work with management to develop proposals, quotes and respond to RFP / RFI documents.
Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account.
Manage the complexity of service proposals, contracts, lease agreements and service level agreements.
Maintain in-depth product knowledge of the service offerings of the company.
Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures.
Achieve and maintain a positive rapport with prospects and work to give them the best possible service.
MINIMUM SKILLS REQUIRED :
Previous Managed Service Provider or IT Services firm experience required
Minimum of 3 years experience in IT Managed Services
Minimum of 3 years experience in the field working with clients
Strong interpersonal skills are required to effectively communicate with users and vendors
Passion for teamwork, continuing education, problem-solving, and exceptional customer service
Must be well-spoken, outgoing, organized, detail-oriented, dependable, and flexible
Outside sales experience with selling relevant services and products.
Possess a track record of managing customer commitment, negotiation, and closing of the sales process.
Demonstrated level of success in the development of client relationships.
Enjoy working with customers and external audiences.
High energy and drive with good negotiation skills.
Proficient with general office applications.
Strong organizational, presentation, and customer service skills.
Typing skills to ensure quick and accurate data entry.
Self-motivated with the ability to work in a fast-moving environment.
Proficient in quota carrying sales targets and forecasting
ITS AN ASSET IF YOU HAVE :
Microsoft Certified Professional status is a huge asset
Experience working with ConnectWise, Cisco Meraki, Proofpoint, IronScales, Dropsuite, IT Glue
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