What are the responsibilities and job description for the System Engineer Tier 2 position at IT GOAT | Managed IT Service Provider?
About IT GOAT
Job Title: Systems Engineer
Job Level: Tier II, Levels 1-3
Department: Managed Services
The Tier II Systems Engineer is responsible for maintaining the design, integrity, and resiliency of customer networks, servers, software systems, and cloud solutions. This technical role also handles escalations from the service desk team.
Why IT GOAT?
We are an actively growing IT Consulting company. That looks for self-driven team players who want to continue and grow themselves. If you are a tech-minded individual who wants to be rewarded with opportunities for growth and development, this is the place for you.
IT GOAT provides employees health insurance at an employee cost of $0.00 per pay period, a 401(k) plan with company match, a $15,000 basic life and AD&D, paid vacation, holidays, sick leave, paid family leave, and many other available benefits.
Why IT GOAT is the best place to work?
Your career and growth are boundless. Unlike many companies, our people are put on long-term career plans to keep them moving on in their preferred fields.
The ideal candidate will have strong interpersonal and organizational skills. They should be comfortable with multitasking and be able to budget their resources to meet the assigned tasks for their role.
Applicants must live in the Dallas, TX area and be able to work in our Dallas HQ office. This is an in-office position so all applicants must have reliable transportation to and from home to client sites.
WHAT'S IN IT FOR YOU:
- Paid Training
- Comprehensive self-guided training and certifications
- Continual career advancement growth
- Comprehensive benefits including 401(k) with company match
- Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck
- 12 PTO Days per year along with 8 Paid Holidays
WHAT YOU’LL BE DOING:
Basic Functions:
- Support relating to technical issues involving Microsoft, Apple, and Linux Operating Systems.
- Support of customer networks, business applications, cloud solutions, and phone systems.
- Support of virtual host platforms such as Hyper-V and VMWare.
- Implement and support customer business solutions, and disaster recovery solutions.
- Implement and support remote access solutions such as VPN and Terminal Services.
- Create and update systems documentation.
- Communicate with team and customers as required keeping them informed of incident progress, upcoming changes, and planned outage windows.
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction.
- Ability to work within a technical service team and communicate effectively.
- Develop in-depth knowledge of our solutions and how they relate to the customer experience.
- Document internal and client processes and procedures.
- All work must be documented in service or project tickets.
- Maintain mailing lists and various online outlets to stay up-to-date on technology trends.
Required Knowledge, Skills, Abilities:
- Excellent Interpersonal Skills including listening, speaking, writing, typing, and customer service.
- Ability to quickly diagnose technical issues.
- Ability to multi-task and adapt quickly to change.
- Solid understanding of support tools and techniques.
- Self-motivated and passionate to learn more to provide better services to our clients.
Education and Previous Experience:
- Professional Technical Certifications from vendors such as Microsoft, Cisco, SonicWALL, VMWare, and CompTIA.
- BA/BS in a computer-related field or equivalent work experience.
- At least 2 years of IT experience.
Job Type: Full-time
Salary : $50,000 - $65,000
