What are the responsibilities and job description for the MSP Product Manager - Co-Managed IT Services (Onsite or Remote) position at IT Management Corp. dba 101 VOICE?

Job Description

Company Description

IT Management Corporation was established in 2009 as a new generation IT solution provider focusing on sustainability, network conversion, and business alignment. We’re a highly qualified and professional voice and data network consulting and service organization.

IT Management Corporation is launching a new division, Continues IT , focused on providing co-managed IT services to help organizations “ continue running their IT ” operations. Similar to MSPs (Managed Service Providers) and MSSPs (Managed Security Service Providers) , Continues IT offers ongoing IT support, but with a co-managed model that empowers organizations to collaborate with us rather than fully outsourcing their IT operations.

Job Description

As the Product Manager – Co-Managed IT Services ("Continues IT") , you will lead the success of our new service offering. You will be responsible for managing the product lifecycle , from launch to recurring revenue growth , with a strong focus on sales enablement and customer success . Your role will bridge product management and sales , ensuring that the service is effectively marketed, adopted, and continually improved based on customer feedback.

A portion of your compensation will be performance-based , tied directly to sales outcomes, customer adoption, and recurring revenue growth .

Key Responsibilities :

Product Launch and Sales Enablement :

Develop and execute the go-to-market (GTM) strategy for Continues IT.
Collaborate with vendors and the marketing team to design and launch the Continues IT website , marketing materials, and campaigns.
Conduct product demonstrations and presentations for prospective and existing customers.
Train the sales team and account managers on product value propositions and use cases.
Support upselling opportunities by working closely with the customer success team and account managers.

Customer Engagement and Sales Support :

Respond to customer sales inquiries , providing in-depth knowledge of Continues IT.

Assist the sales team with proposals, quotes, and RFP responses .

Collaborate with the account management team to identify upsell and cross-sell opportunities .

Participate in customer meetings, webinars, and industry events to promote Continues IT.

Vendor and Partner Collaboration :

Develop joint marketing campaigns with vendors and strategic partners.

Negotiate and manage relationships with vendors supporting the Continues IT service.

Leverage partner ecosystems to reach SLED (State, Local, and Education) and enterprise customers.

Market Research and Product Strategy :

Conduct market research to understand competitor offerings and customer needs.

Gather and analyze customer feedback to improve service offerings.

Recommend pricing strategies and packaging options based on market trends.

Performance and Revenue Tracking :

Set and monitor sales targets, customer adoption metrics, and recurring revenue goals .

Provide regular reports on product performance to senior management.

Develop customer success stories and case studies to promote the service.

Qualifications

Experience : 4 years in product management, sales engineering, or business development within the IT services, MSP, or technology solutions space.

Sales Acumen : Experience supporting or driving sales initiatives with a commission or performance-based component.

Technical Knowledge : Understanding of MSP / MSSP models , co-managed IT services, and cloud technologies.

Marketing Skills : Experience launching new products and collaborating with marketing teams on GTM strategies.

Communication : Strong presentation and negotiation skills for customer-facing interactions.

Tools : Proficiency with CRM tools (e.g., Salesforce, HubSpot) and marketing platforms.

Additional Information

Why Join Continues IT – IT Management Corporation :

Be a founding team member of a new division and shape its success.

Enjoy a hybrid role blending product management and sales strategy .

Work in a collaborative environment with an opportunity to impact customers’ IT success directly.

Earn competitive base pay plus sales-based commissions .

All your information will be kept confidential according to EEO guidelines.

Core Competencies :

Exceptional organizational and multitasking skills.

Excellent written and verbal communication skills, with a customer-focused mindset.

Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.

Meeting or exceeding all required daily prospecting activity standards.

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MSP Product Manager - Co-Managed IT Services (Onsite or Remote)

What are the responsibilities and job description for the MSP Product Manager - Co-Managed IT Services (Onsite or Remote) position at IT Management Corp. dba 101 VOICE?

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