Asset Management Engineer

Asset Management Engineer

6 Months

Onsite at Nashville, TN

Job Description

PURPOSE STATEMENT :

This role is pivotal in establishing, maintaining, and enhancing our asset management program, with a particular emphasis on leveraging ServiceNow's Configuration Management Database (CMDB). The ideal candidate will have a robust background in IT asset management and will be instrumental in developing our asset management strategy from the ground up.

ESSENTIAL FUNCTIONS :

Develop and Implement Asset Management Program : Design, develop, and implement an IT asset management program that aligns with business objectives, ensuring compliance with industry standards and best practices.

ServiceNow CMDB Maintenance : Manage and maintain the CMDB within ServiceNow, ensuring data accuracy, integrity, and completeness. This includes regular audits, updates, and reconciliation activities.

Asset Lifecycle Management : Oversee the entire lifecycle of IT assets from procurement through to disposal, including tracking, maintenance, and lifecycle management.

Policy and Procedure Development : Create and enforce policies, procedures, and documentation related to asset management, ensuring all practices are up-to-date with technological advancements and compliance requirements.

Stakeholder Engagement : Collaborate with various departments like procurement, IT, and finance to ensure asset data is accurate and supports decision-making processes.

Reporting and Analysis : Generate regular reports on asset utilization, compliance, and performance. Use analytics to drive improvements in asset management practices.

Training and Support : Train staff on asset management processes and tools, particularly ServiceNow, to ensure consistent use and understanding across the organization.

Vendor Management : Work with external vendors to manage software licenses, hardware maintenance agreements, and other asset-related contracts.

OTHER FUNCTIONS :

Performs other tasks as assigned.

Participate in on-call rotation.

STANDARD EXPECTATIONS :

Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.

Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.

Develops constructive and cooperative working relationships with others and maintains them over time.

Encourages and builds mutual trust, respect and cooperation among team members.

EDUCATION / EXPERIENCE / SKILL REQUIREMENTS :

At least 5 years of experience in IT asset management.

Proven track record of building an asset management program from scratch.

3 years of hands-on experience with ServiceNow, specifically with CMDB.

Experience with ITIL frameworks and asset lifecycle management.

Strong analytical skills with the ability to interpret and act on complex data.

Excellent project management skills, with the ability to manage multiple projects simultaneously.

Proficient in data management, with an emphasis on accuracy and attention to detail.

Exceptional interpersonal and communication skills for effective stakeholder management.

Proficiency in SQL or other database querying languages is a plus.

Excellent presentation skills and an ability to engage audiences.

Exceptional verbal and written communication skills.

Superior problem-solving ability.

Exceptional analytical, statistical, quantitative, and deduction skills.

Ability to act independently with minimal supervision.

Ability to build relationships and work well across functions.

Experience in a collaborative team environment, delegating workload and responsibilities.

Demonstrates a strong attention to detail.

Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled.

Communicates a "can-do" attitude and positive outlook, minimizing negative behaviours.

Demonstrates initiative and resourcefulness.

Establishes goals, monitors progress toward them, and ultimately achieves these goals.

LICENSES / DESIGNATIONS / CERTIFICATIONS :

ITIL v3 / v4 Foundation certification or higher a bonus but not required.

ServiceNow Certified System Administrator or higher a bonus but not required