What are the responsibilities and job description for the Cloud Support Engineer position at IT Minds LLC?
Job Details
Job Description:
Client is a prestigious and large investment management company, in their search for a Senior Cloud Support Engineer. This is a long-term contract opportunity based out of Irvine, CA/ San Antonio, TX (Hybrid).
As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence.
Qualifications:
- 10 years of technical support experience in enterprise environments.
- AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.
- Strong expertise in monitoring tools. One or more of the following - Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk.
- Proficiency in scripting and automation (Python, PowerShell, or Bash).
- Experience with cloud networking, security, IAM policies, and infrastructure optimization.
- Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation).
- ITIL Foundation certification (preferred).
- Hands-on experience with ServiceNow or similar ITSM platforms - nice to have.
- Strong analytical thinking and problem-solving skills with a proactive mindset.
- Excellent communication skills and ability to collaborate effectively across teams.
Responsibilities:
- Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets.
- Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues.
- Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts.
- Automate operational tasks and incident response using Python, PowerShell, or Bash scripting.
- Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security.
- Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments.
- Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting.
- Mentor junior engineers and drive continuous service improvement through SRE best practices.
Certification:
AWS Solutions Architect
