What are the responsibilities and job description for the CXO IT Support Technician position at IT Minds LLC?
CXO IT Support Technician @ Englewood, CO
Responsibilities
The CXO IT Support Technician will work as a member of the internal end user support desk on the IT Operations and CXO teams. Key Responsibilities:
Responsibilities
The CXO IT Support Technician will work as a member of the internal end user support desk on the IT Operations and CXO teams. Key Responsibilities:
- Leverage ServiceNow, SCCM, Active Directory, WorkspaceOne, and many other tools to provide support and solutions to the enterprise
- As part of the Support Desk team, they will be providing support for Windows computers and Mac computers
- 3 years of relevant experience OR Bachelor’s degree 1 year relevant work experience
- Strong customer service skills including follow through and follow-up
- Curiosity and a desire to solve problems correctly the first time
- Ability to manage, track and prioritize multiple tasks and projects
- Willingness to share knowledge and expertise with teammates
- Attention to detail and willingness to go the extra mile
- History of exceeding ticket closure goals and SLAs
- Proven ability to document customer contacts, troubleshooting steps, current status and resolutions in tickets
- Strong Windows and Mac support experience
- A positive and proactive attitude toward finding solutions, meeting commitments, and assisting others
- Great communication skills (people person)
- Be able to think on your feet and react quickly
- Thrive in a fast paced and high pressure environment
- Team player who works well with others
- Experience administering objects in Active Directory
- Experience with Microsoft SCCM
- Experience with ServiceNow
- Technical documentation abilities
- Experience using G Suite
- Experience supporting Mac OS in an enterprise environment
