What are the responsibilities and job description for the Technical Writer position at IT Minds LLC?
Role: Technical Writer
Location : Onsite
NOTE : CANDIDATES SHOULD BE LOCAL TO LOUISIANA
Duties/Responsibilities
Location : Onsite
NOTE : CANDIDATES SHOULD BE LOCAL TO LOUISIANA
Duties/Responsibilities
- Develop technical systems support and knowledge base documents.
- Review and approve content to be published to a centralized knowledgebase.
- Develop technical system implementation and configuration documentation, including related technical support user guides and procedures.
- Create end-user training documentation and guides.
- Review, validate, and update technical system and support documents.
- Proven experience as a Technical Writer, with expertise in documenting IT systems, processes, and workflows.
- Proficiency in using documentation tools such as MadCap Flare, Adobe FrameMaker, or Microsoft Word for creating technical documents.
- Experience with content management systems (CMS) such as Confluence or SharePoint for knowledge base management
- Familiarity with technical systems, software development processes, and document version control systems like Git.
- Ability to create comprehensive user guides, system documentation, and training materials.
- Understanding of API documentation and the use of tools such as Swagger or Postman for documenting RESTful APIs.
- Strong attention to detail and ability to explain complex technical concepts in a clear and concise manner.
- Excellent communication skills and the ability to collaborate with developers, system administrators, and business stakeholders to gather information.
- Experience in creating and managing documentation within cloud platforms such as AWS or Azure.
- Ability to update and maintain technical documentation to align with the evolving IT infrastructure.
