Receptionist/Office Manager with an IT Background

Job Overview
We are looking for a highly organized and professional individual to fill the role of Receptionist/Office Manager with an IT background. This position combines exceptional administrative skills with basic IT knowledge to ensure the smooth operation of our office. As the first point of contact for clients and team members, you will play a pivotal role in maintaining our company’s welcoming and efficient work environment. You will also assist with troubleshooting minor IT issues and coordinating with technical teams when necessary.

Primary Responsibilities

Administrative Duties:

• Serve as the first point of contact by greeting clients and visitors warmly.
• Answer and direct phone calls, emails, and other correspondence.
• Schedule appointments, meetings, and manage the office calendar effectively.
• Maintain accurate and organized office records, documentation, and supplies.

Office Management:

• Ensure the office operates efficiently by overseeing day-to-day operations.
• Coordinate with vendors and service providers for office needs.
• Prepare and manage invoices, expense reports, and administrative budgets.
• Support onboarding for new hires, including setting up workstations and training.

IT Support:

• Troubleshoot minor IT issues, including software and hardware problems.
• Manage office IT tools such as ticketing systems, communication platforms, or file-sharing systems.
• Collaborate with the technical team for more advanced IT needs.
• Maintain security protocols for office IT equipment and data.

Customer Service:

• Provide excellent customer service by addressing client queries in a professional manner.
• Act as the liaison between clients and the technical team when needed.

Qualifications

• Education and Experience:
• Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent work experience).

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Familiarity with ticketing systems, basic networking, and common IT tools.
• Understanding of IT security best practices and data management.

Soft Skills:

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Professional and friendly demeanor with a focus on customer service.
• Proven problem-solving skills and the ability to work both independently and as part of a team.

Additional Qualifications (Optional):

• Certifications such as Microsoft Office Specialist (MOS) or CompTIA IT Fundamentals.
• Familiarity with [specific tools or systems used in your company, e.g., QuickBooks, scheduling software, etc.].
• Minimum of [X years] experience in office management, administrative roles, or reception, preferably in the IT industry.
• Basic IT knowledge, including troubleshooting hardware/software issues and familiarity with IT tools.

If you are a motivated individual looking to contribute positively to our team while managing essential office functions, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Part-time, Contract

Pay: $21.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person

Salary : $21 - $23