What are the responsibilities and job description for the Technical Support Engineer position at IT Resources?
Job Title: Technical Support Engineer
Our dynamic team is looking for a skilled Technical Support Engineer to provide technical expertise and support to end-users across multiple locations.
In this role, you will be responsible for monitoring and managing the service delivery to end users, ensuring systems, methodologies, and procedures are followed. You will also provide end-user support on-site and remotely, troubleshoot and resolve technical issues with hardware, software, and network connectivity, and assist with the setup, configuration, and imaging of new and existing devices.
Requirements:
- 4 years of experience supporting technical infrastructure, including hardware, software, and mobile devices.
- Experience with technical infrastructure, networks, databases, and systems.
- Familiarity with IT Operations processes (Incident, Event, Problem, Releases, and Changes).
- Strong experience with Microsoft Office applications (Office365) and other commonly used applications.
- Ability to troubleshoot network issues, both wireless and wired.
- Experience with server and network maintenance.
- Knowledge of Service Level Agreements (SLA) and Operational Level Agreements (OLA).
- Strong written and oral communication skills.
- Ability to learn and adapt quickly in a fast-paced environment.
- Strong organizational skills and the ability to prioritize and manage multiple tasks.
- A collaborative team-oriented approach.
- Ability to explain technical concepts to non-technical users.
