Dog Daycare Attendant

Play Yard Coach

It’s A Dog’s Life Resort & Spa

JOB TITLE: Play Yard Coach

JOB TYPE: Part or Full-time positions as Coach / Hotel Runner roles combined.

Pay Scale: $13.50 - $16.50 DOE – We compensate based on your performance and experience with our policies and procedures. Hiring salary is not guaranteed to be high or mid-scale.

LOCATION: 46926 Magellan Dr., Wixom, MI 48393

We are thrilled you want to join the It's A Dog's Life Family.

Our services consist of daycare, boarding, grooming, and training.

At It's A Dog's Life, we prioritize providing a safe and loving environment that feels like home for every dog in our care. Our compassionate and knowledgeable staff ensures that each dog has fun while receiving the encouragement, support, and education needed to ensure their happiness and health. Our management and owner are equally committed to achieving this goal.

GENERAL JOB DESCRIPTION

Our Play Yard Coaches are experts in providing guidance and counseling regarding our furry guests. They assist with conducting Free Greet & Treats, temperament evaluations, and managing daily playgroup lists based on the dogs' interactions.

The responsibilities of our Play Yard Coaches include creating incident reports, taking daily photos and videos for client report cards, and documenting important information about the dogs. They must know how to use toys in the play yard to offer mental stimulation and exercise for the dogs. Additionally, they are responsible for ensuring the play yard is clean and safe, which includes cleaning up any messes promptly and supervising the dogs at all times.

Our Coaches work directly with the dogs, providing training and coaching when a dog’s behavior requires it. We focus on positive reinforcement, as we know that dogs respond better to this methodology. Furthermore, our Coaches must remain attentive to each dog's health and well-being, promptly reporting any concerns to management.

DUTIES AND RESPONSIBILITIES:

• Leading a pack of dogs and developing creative ways to keep them active and engaged throughout the day.
• Ability to monitor the health and well-being of dogs and provide prompt updates to management. Can conduct Snout-to-Tail evaluations.
• Capable of quickly learning about our dogs, including their demeanors and quirks
• It is essential to be comfortable with heavy and strenuous cleaning, including cleaning suites, play yards, turf, lifting heavy items, dishes, laundry, and related tasks, and understand its importance.
• The candidate must be comfortable being around dogs of all sizes. Dogs can be noisy, messy, and challenging to handle at times. Therefore, it's essential that the candidate can provide appropriate corrections to the dogs as needed without using any force. Additionally, the candidate must be able to stand, walk, move, and engage with the dogs for the entire shift.
• Responsible for evaluating dogs' behavior and determining their eligibility for Greet & Treats and Re-Evaluations. Accurately report why a dog passed or failed.
• Being energetic, outgoing, and upbeat, able to thrive in a fast-paced team environment.
• It is important to have a basic understanding of Pet Emergency Response tactics and to be able to utilize them quickly and efficiently during an emergency.
• Ability to capture photos/videos of dogs and create Report Cards for every dog in our groups and for social media posts.
• Providing excellent customer service when needed.
• The ability to learn and adapt on the go and be willing to take on other positions or duties as the business needs.
• Other duties as assigned.

QUALIFICATIONS FOR THE JOB:

• Prior industry experience as a dog daycare coach – would be ideal
• Experience in cleaning/sanitizing a dog facility
• Must have a high school diploma or equivalent.
• Must be 18 years or older.
• Must not be allergic to dogs.
• Able to hear, learn, and understand auditory behaviors from dogs.
• Able to visually observe, interpret, and react appropriately to dog body language.
• Able to work in a loud environment. (earplugs provided)
• Able to work and handle dogs with various energy levels, behaviors, and ages.
• Able to work effectively in a fast-paced, high-energy level environment.
• Able to remain calm, under control, and organized.
• When necessary, actively participate in staff training exercises, learn hands-on, ask questions when something is unclear, and approach everything with a “can-do”, positive attitude.
• Able to utilize It’s A Dog’s Life-required technology, such as e-learning software, apps, and other applicable platforms.
• You will be expected to maintain and adhere to all our policies and procedures and attendance policy during a 90-day probationary period. If you cannot comply, you will be terminated without notice.
• Reliable transportation despite weather conditions. (we are open 365 days a year)
• Weekend and holiday availability is mandatory.
• Within 30 days: non-slip shoes are required.
• Within 90 days: Animal CPR/First Aid Certification is required to be completed.

KEY COMPETENCIES:

• Basic Dog Commands and how to teach.
• How to effectively put on a dog various types of collars, harnesses, and leashes.
• How to properly walk a dog.
• Detail-oriented and thorough.
• Collaborates effectively with others (communication & teamwork).
• Problem-solving and decision-making.
• Self-motivation and reliability.
• Integrity.

PHYSICAL REQUIREMENTS

• Able to lift and carry dog food and supplies. (estimated 50 lbs)
• Able to walk and/or stand for the entire designated shift.
• Able to walk and handle dogs ranging in size/weight. (10lbs – 150 lbs)

Please be advised that this job description is not an exhaustive list of assigned duties, responsibilities, or aspects of the job, and it may be modified at any time at the employer's sole discretion.

Job Types: Full-time, Part-time

Pay: $13.50 - $16.00 per hour

Expected hours: 15 – 31.5 per week

Benefits:

• Employee assistance program
• Employee discount
• Food provided
• On-the-job training
• Paid time off
• Paid training
• Referral program
• Uniform allowance

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Supplemental Pay:

• Tips

Work Days:

• Holidays
• Monday to Friday
• Rotating weekends

Experience:

• Dog daycare play yard: 2 years (Required)
• dog boarding cleaning & care: 1 year (Required)

Ability to Commute:

• Wixom, MI 48393 (Required)

Ability to Relocate:

• Wixom, MI 48393: Relocate before starting work (Preferred)

Work Location: In person

Salary : $14 - $17