Customer service

Job Responsibilities:
Customer Support:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Assist customers with product or service-related questions and provide detailed information about features, policies, and troubleshooting steps.
Resolve customer complaints and issues efficiently, providing solutions that meet company policies and ensure satisfaction.
Order Processing and Support:

Process orders, returns, and exchanges accurately.
Handle customer inquiries related to order status, shipping, and billing issues.
Technical Support:

Provide technical assistance for products or services, guiding customers through troubleshooting steps or escalating issues to relevant departments.
Documentation:

Maintain detailed records of customer interactions, transactions, feedback, and complaints.
Update customer accounts with relevant information, such as service changes or billing adjustments.
Team Collaboration:

Work closely with team members to resolve complex customer issues.
Collaborate with other departments (e.g., Sales, Technical Support, and Billing) to ensure customer needs are met.
Follow-Up:

Ensure that customer concerns are fully resolved and follow up to confirm customer satisfaction.
Perform customer satisfaction surveys and gather feedback to help improve services.
Product Knowledge:

Stay up to date with the company’s products, services, and promotions.
Participate in training to continuously improve service skills and product knowledge.
Skills and Qualifications:
Communication: Strong verbal and written communication skills.
Problem-Solving: Ability to identify and resolve issues efficiently.
Customer-Oriented: Strong desire to help customers and ensure satisfaction.
Attention to Detail: Accurate data entry and problem-solving.
Technical Proficiency: Comfortable using computer systems, customer service software, and other tools.
Multitasking: Ability to manage multiple customer inquiries simultaneously.
Patience and Empathy: Understanding and patience in dealing with customer issues.

It would be for Monday – Friday 7:00am – 4:00pm , with 1-hour nonpaid lunch. The pay would be $16.50 per hour .

In the city of Carson