What are the responsibilities and job description for the Lead Solution Architect position at IT-SCIENT?
Job Details
Position: Lead Solution Architect
Location: Milwauke, WI (Onsite Day1)
Duration: Full Time
Required Experience & Skills
8 years of experience in solution architecture, with at least 4 years focused on contact center technologies
Deep technical knowledge of omni/multi-channel contact center platforms and technologies
Strong experience with at least three of the following technologies: Five9, Verint, Pindrop, Intradiem, Neustar
Demonstrated experience in architecture design for workforce management, quality management, speech analytics, and desktop analytics solutions
Experience integrating contact center technologies with enterprise systems like Pega, ServiceNow, and back-office work management systems
Strong understanding of authentication frameworks, fraud monitoring, and security principles for contact centers
Experience with API design, microservices architecture, and integration patterns
Excellent communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences
Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred
Preferred Qualifications
Experience with cloud-based contact center solutions and migration strategies
Knowledge of Pega/ServiceNow platform integration with contact center technologies
Experience with agile development methodologies and DevOps practices
Certifications in relevant technologies (Five9, Verint, etc.) or architecture frameworks (AWS, Azure)
Experience in financial services or insurance industry
Thanks,
Nitesh
