What are the responsibilities and job description for the Problem Manager position at IT-SCIENT?
Job Details
Job Title: Problem Manager
Location: Jersey City, NJ
Duration: Contract C2C
Key Skills and Competencies:
- 6 years of experience in Problem Management or Major Incident Management.
- Strong knowledge of ITIL Problem Management and Major Incident Management processes.
- Excellent communication, critical thinking, and root cause analysis skills.
- Open to working in US shifts (ET hours).
- ITIL Foundation certified.
- Service-Now experience is a plus.
Thanks,
Nitesh
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