What are the responsibilities and job description for the Associate Engineer, Deployment Services position at IT Solutions LLC?
About The Position
About ITS :
Do you have the CHOPS ? IT Solutions lives its values : C lient Success is Our Success, H ungry for the Journey, O wnership Thinking, P assionate Problem Solving, and S urrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary :
The Associate Engineer, Deployment Services is part of the Deployment team responsible for supporting multiple client networks of various sizes and levels of complexity. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Responsibilities :
- Initial set up and implementation of new client workstations using standard images and build sheets.
- Provide technical support for the organization's desktops, laptops, and supporting hardware.
- Handle on-site services including set-up, diagnostics and repairs for client workstations and escalating time-sensitive user and office IT issues.
- Support and troubleshoot technical issues by accessing affected machines directly or working remotely to support the end-user.
- Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
- Work regularly with internal service and project coordinators who assign tickets to the Deployment Team.
- Produce detailed service reports regularly and communicate updates or changes Associate Engineer, Deployment Services internally and to the clients.
- Participate in a week-long on-call rotation a few times per year.
- Travel onsite to local client offices to provide services (up to 10% expected). Days not spent traveling will be worked onsite at IT Solutions in Fort Washington, PA.
Requirements
Knowledge, Skills, and Abilities :
Experience
Experience :
Certificates, Licenses, Registrations :
Compensation Package
ITS offers a full benefits package, including :
IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
