What are the responsibilities and job description for the vCIO position at IT Solutions, LLC?
The vCIO provides personalized, strategic guidance to maximize existing IT investments to ensure desired business outcomes are achieved through technology alignment and technology roadmaps.
As most clients rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives, the vCIO position requires strong technical aptitude, and to be equally adept with time-management and problem-solving skills. A successful candidate translates complex IT concepts into actionable business-case drivers, manages client expectations with internal business processes, and is well organized and efficient. The candidate must be able to work with limited supervision and have strong written and verbal communication skills.
Requirements:
- Minimum of 5 years in IT account management or technical industry, preferably working for a managed service provider, with a keen understanding of the business model and best practices
- Serve as trusted technology advisor responsible for defining and directing IT strategy for distinct client list of medium to enterprise-sized clients
- Ability to balance client account priorities with company’s internal business processes
- Engage in IT budget planning and management of day-to-day IT operations
- Perform IT risk planning and implement management strategies to improve overall security posture
- Strong customer service skills and ability to work with a variety of businesses, technologies, and personalities
- Ability to set and follow through with expectations of C-level contacts via effective verbal and written communication
- Strong presentation skills both in-person and virtually using MS Teams
- General understanding of on-premises and cloud-based networking environments
- General understanding of Microsoft licensing (SPLA, O365, M365, Azure, etc.)
- Ownership and management of accurate client invoicing and quarterly true ups
- Proven ability to set and manage client expectations
- Excellent time-management and prioritization skills
- Ability to work independently with limited supervision
- Ability to manage multiple client accounts
- Ability to stay current with the latest technology trends, shifts in the market
- Proficient in a client-facing role with commitment to outstanding service and support
- Ability to manage c-level and senior level relationships with medium and large organizations
- Working knowledge and understanding of the latest versions of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, public cloud platforms (Azure, AWS, etc.)
- Ability to document technical environments in a consistent and organized fashion
- Ability to follow established processes to produce standard results
- Reliable transportation and valid driver’s license
- Ability to work as a manager on duty as part of an on-call rotation
Experience:
- Minimum of 5 years in IT account management or technical industry, preferably working for a managed service provider
- Bachelor’s degree in Business Administration, Communications, Computer Science, or related. fields
- IT-related certifications such as Microsoft Certified Professional
- Working understanding of Information Technology Infrastructure Library (ITIL) framework/ITIL certified
- Working understanding of NIST Framework Standards
- Working understanding of compliance requirements and controls such as HIPAA, PII, PHI, PCI/DSS, etc.
Compensation Package:
ITS offers a full benefits package, including:
- Rich Medical and prescription plans
- Dental & Vision
- Paid Holidays and Paid Time Off
- 401K/401K Roth with Safe Harbor matching
- Stock Appreciation Rights
- Company-paid life insurance, long-term and short-term disability insurance
- Company-paid mental health support & financial wellness services
- AFLAC
- FSA for medical and dependent care
- HSA option with compatible medical plan
- Wellness Program including gym membership discount
- Company-paid training, materials, and exams
- Performance-based bonuses
- Travel reimbursement
IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
