What are the responsibilities and job description for the IT Network Technician - Information Technology Tech position at IT Solutions North Liberty?
Are you passionate about technology, a strong team player, and eager to be part of a dynamic team? At IT Solutions in North Liberty, IA, we provide managed IT services to small businesses, ensuring their systems run smoothly and efficiently. Our friendly team environment and positive workplace culture make us a great place to work. We're seeking a talented IT Network Technician - Information Technology Tech to join us full-time!
We offer our IT Network Technicians - Information Technology Techs competitive pay and fantastic benefits, including:
- Subsidized medical, dental, vision, and life insurance
- A retirement plan with a company match (within plan limits)
- Paid time off
- Tuition reimbursement
- Quarterly bonuses when available (paid as dollars or additional PTO)
- Limited relocation and professional development assistance
- Employee discounts
- Full benefit details and limitations will be included with any job offer
If you're looking for a tech support role that values your expertise and supports your growth, read on!
ABOUT US
We have been taking care of businesses and their technology needs since 1984. As a Managed Service Provider (MSP), we don't sit around waiting for our clients to call for help with their networks or other technical support. We monitor their systems around the clock so that we can solve problems the moment they arise. In most cases, issues are fixed even before our clients know they have one. At IT Solutions, we are managed services done right.
Our smart and savvy employees are key to our success as a company. When they are together, the natural result is a friendly team environment and a positive workplace. To thank them for their dedication, we promote a healthy work-life balance and provide time off during regular business hours for personal needs. Generous benefits, flexible scheduling, and professional development assistance are additional ways we show our employees how proud we are of our tight-knit team!
ALL YOU NEED TO KNOW ABOUT THE ROLE
Schedule: In this rewarding tech support position, you will work Monday to Friday with rotating evening and weekend on-call duties.
As an IT Network Technician - Information Technology Tech, your day starts with checking and responding to emails and alerts, ensuring any issues are triaged appropriately. In this tech support position, you also spend time onboarding and offboarding employees and computers at our customers' businesses, assisting customers with technical issues, and building and loading new workstations and servers.
Experienced and competent, you also help manage incoming packages, initiate and track RMAs with vendors, and conduct bare metal server restore testing. Additionally, you maintain the front office areas and go on-site to remediate customer issues as needed.
The Minimum Requirements to be Considered:
- Degree from a 2-year accredited college and/or 2 years of experience
- Experience troubleshooting computer and network connectivity issues
- Experience setting up printers and scanners
- Experience managing M365 (adding/removing users, setting up mailboxes, managing M365 licensing)
- Experience setting up and troubleshooting MS Office (Outlook, Word, Excel, Teams, OneNote, etc.)
READY TO APPLY?
If you're ready to take the next step in your tech support career, apply to be our new IT Network Technician - Information Technology Tech now! Our quick, mobile-friendly initial application process will guide you through the next steps. It only takes 3 minutes to get started. Join IT Solutions and be part of a team that values your expertise and fosters your growth.