What are the responsibilities and job description for the IT Voice | Low Voltage Technician position at IT Voice?

IT Voice is a leading provider of IT and low-voltage solutions, specializing in network management, system administration, technical support, and low-voltage systems. Our team is dedicated to delivering top-notch service to our clients, guided by our core values : Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients above all else, taking ownership of every task and approaching our work with efficiency and integrity. At IT Voice , we're committed to excellence in everything we do, ensuring that our clients receive the highest level of support and satisfaction.

Job Description :

As a Low Voltage Technician, you will install, maintain, program, and repair low-voltage systems, including radio, telephone, alarm, surveillance, and fire alarm systems. This role requires technical expertise, a customer-focused approach, and a commitment to completing projects on time and within scope.

Responsibilities :

Program, install, and repair low-voltage systems, including commercial phone systems, intrusion alarms, surveillance systems, and fire alarms.
Perform assigned projects in accordance with specifications and ensure timely, high-quality installations.
Communicate effectively with clients during installations, addressing questions and providing updates as needed.
Maintain positive on-site relationships with customers and subcontractors, ensuring deadlines and project requirements are met.
Provide technical support to customers and internal teams in person and via phone.
Assist with various company divisions and support broader organizational initiatives.
Utilize test equipment, including VOM, DB meters, battery analyzers, and other trade-related tools, for diagnostics and repairs.
Ensure compliance with local and state laws governing low-voltage system work.
Perform miscellaneous job-related duties as assigned.

Requirements :

Associate degree in Electronics Engineering, Communications, or related technical field preferred (4 years of equivalent experience acceptable).

Wyoming Low Voltage Certification (required within 2 years of employment).

Manufacturer certification in one supported technology (required within the first year of employment).

Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.

Proficient with Windows operating systems and software, including MS Office.

Familiarity with PC-based applications for programming and diagnosing systems.

Strong customer service orientation with professional communication skills.

Self-motivated, detail-oriented, and capable of handling multiple priorities.

Willingness to work after hours and participate in on-call duties.

Additional Information :

Please include a brief cover letter with your resume.

Physical Demands : Ability to push, pull, lift, and carry up to 60 pounds. Frequent walking, talking, hearing, and using hands to operate tools or controls. Vision requirements include close vision and focus adjustment.

We are also a team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.

Job Type : Full-time

Pay : $40,000.00 - $55,000.00 per year

Benefits :

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Travel reimbursement

Vision insurance

Work from home

Schedule : Monday to Friday

Experience :

Low voltage : 3 years (Required)

License / Certification :

Low Voltage License (Preferred)

Ability to Commute :

Gillette, WY (Required)

Work Location : In person

Salary : $40,000 - $55,000

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IT Voice | Low Voltage Technician

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