Tier 2 Technician

Job description : IT Voice is a trusted leader in IT solutions, providing everything from network management to system administration and technical support. We pride ourselves on solving complex problems and delivering tailored solutions that help our clients thrive. Guided by core values— focus on others, own it, work smart, and do the right thing —we approach every task with integrity and efficiency. At IT Voice, we're committed to excellence, ensuring our clients receive top-tier support and satisfaction in all we do.

Job Description :

As a Tier 2 Technician at IT Voice, you'll be a key player in keeping systems and networks running smoothly. With your technical expertise, you'll install, maintain, test, and repair IT infrastructure while providing crucial first-level support. You’ll be the go-to for resolving routine technical issues and ensuring seamless IT operations, making a real impact on the Durango community.

Responsibilities :

• Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively.
• Perform general problem solving and assistance on diverse software applications and hardware systems for customers.
• Perform the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices, ensuring their proper functioning.
• Documentation : Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and inventory records. Document network changes and updates for future reference.
• Conduct weekly site visits to clients in the field, offering on-site technical support and assistance as required.
• Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation.
• Participate in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and / or network updates, contributing to the improvement of technological systems.
• Serve as a primary project member on technology projects with moderate scope and impact, providing guidance and integration of other staff work.
• Stay updated with current technological developments and trends, maintaining currency of knowledge in the IT field.

Requirements :

Additional Information :

Goals :

Job Type : Full-time

Salary : $50,000 - $65,000, depending upon experience

Schedule : Monday to Friday

Work Location : Durango, CO

Company Website :

Salary : $50,000 - $65,000