What are the responsibilities and job description for the Travel Director (Open to Remote) position at ITA Group Inc?
POSITION DESCRIPTION
The Travel Director works as a team member during on-site travel programs, ensuring efficient program operation and client satisfaction. The Travel Director prepares and performs tasks within assigned areas of responsibility, which may include functions, hospitality desk, air procedures, meetings, shipping, VIPs, special activities or accounting.
TRAVEL DIRECTOR ACCOUNTABILITIES
-
Arrive prepared to all program operations, having done the following:
- Participated in the Travel Director Meeting, preferably ‘live’ or viewing the meeting’s recording
- Thoroughly studied all program documentation provided before departure to have full knowledge of all program elements
- Reviewed all information in the program folder on the TD Event Doc SharePoint web page
- Accessed the websites of the client, the hotel and the destination
- Downloaded all Process Documentation forms and procedures needed in order to complete your assigned duty
- Documented questions to be addressed upon arrival with the Area Lead or the program’s Lead Travel Director
- Follow the direction of the Lead Travel Director to ensure the smooth operation of the program as a team.
- Participate in the training offered, to continue to grow in your knowledge of each role and to obtain new skills.
- Participate in pre-convention meetings as it relates to your specific area of responsibility.
- Keep the Lead Travel Director informed as to changes, concerns and challenges of their area of responsibility.
- Take ownership and responsibility of the assigned role
- Properly utilize all forms designed to enhance program operation and communication, and to document all financial implications.
- Ensure efficient operation and client satisfaction by providing dedicated service to our clients and participants for a successful travel program.
- Maintain confidentiality in such areas as costing, confidential, personal or proprietary client and corporate information.
- Make recommendations to Travel Direction Leadership to improve the Travel Director’s performance on-site and increase teamwork.
- Demonstrate cooperation and teamwork in accomplishing the goals and objectives of the client program and the Travel Direction department.
- Work closely with Travel Direction leadership to develop best practices and improve efficiencies.
- Take ownership for thorough program intelligence on what went well and what can be improved in the future. Ensure this information is saved electronically and communicated to the Event Manager and internal team.
- Consistently communicate program changes with all on-site team members, as well as the Account Executive (AE), client, suppliers and other internal ITA Group staff.
- Maintain knowledge of personal computer system; become familiar with enhancements to increase efficiency and improve quality of the communication.
- Maintain knowledge of technology that further enhances the efficiency of the onsite operations, i.e. tablet/iPad, mobile apps, Social Tables.
- Maintain and execute our risk mitigation guidelines and policies to care for the health and safety of the onsite team and participants.
POSITION REQUIREMENTS
- One to two year’s customer service experience in a service-related industry preferred.
- Availability and flexibility to travel and be on-site anywhere from 3-10 days, which often includes weekends.
- Excellent human relations skills; the ability to be flexible and sensitive to people's needs.
- Ability to think and act in a proactive manner.
- Demonstrated leadership skills and the ability to work independently.
- Ability to complete basic math and accounting functions
- Physical ability to do occasional heavy lifting (possibility up to 50 pounds) and be able to stand for several hours.
- Ability to work the time necessary on-site to complete projects and/or meet deadlines
- Ability to display a sense of urgency, ownership and accountability.
- Demonstrated proficiency with Microsoft® Word, Microsoft® Excel and Microsoft® PowerPoint, as well as internet browsing.
- Must be able to mail merge, manipulate data in a spreadsheet
- Basic understanding of printers and on-site technology
- Use of mobile technology & Apps
- Excellent organizational skills with experience in detail-oriented work; ability to multi-task.
- Experience in effective communication and relationship building. Ability to interact with all levels of client management.
- Ability to maintain a social neutrality, only building positive and valuable relationships with team members, and refusing to participate in potentially negative discussions and exchanges.
- Experience in working with cross-functional teams. Excellent interpersonal skills with the ability to take and give direction within a matrix organizational structure and team environment.
- Ability to listen, understand and respond to external and internal customers’ needs in a timely manner
- Ability to maintain a positive, professional demeanor and be part of a positive working team at all times.
- Foreign language skills not required, but very useful.
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.
ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
