What are the responsibilities and job description for the Desktop Support Specialist position at ITAC Solutions?
We are assisting a local client in their search for an experienced Desktop Support Specialist .
This person will be responsible for serving as the liaison between users and the technology department to resolve issues, and lead teams on technical projects. They will provide recommendations for future application use. In addition, this position assists job sites with connectivity requirements. It requires frequent travel to job sites around the country to set up and ensure connectivity and will also provide technical assistance to all field personnel. Soft skills are equally as important as the right candidate MUST be a good communicator, be a self-starter, and have initiative and a passion for learning.
Interested? Apply today!
This is an onsite position located in Birmingham, AL.
C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided, and this person will not need to require sponsorship in the future
What you'll be doing (duties of this position) :
Assist users in person, via phone, and email on company supported hardware and applications
Work with users on application projects
Troubleshoot / Determine the source of computer problems (hardware, software, user access, etc.), document resolutions for future reference
Perform hardware and software installations
Serve as liaison between users and the technology department to resolve issues
Coordinate with other technology groups as needed
Communicate and assist users with their connectivity requirements throughout the entire lifecycle of the job
Order Internet connections from service providers
Configure router, switches, and access points for office connectivity
Troubleshoot connectivity issues for outer offices
Provide recommendations on company application purchases
What you'll need to be considered (requirements) :
Bachelor's degree in MIS or equivalent required
3 years' experience with hands-on desktop, network support role with proven skills within Microsoft Windows environments
Ability to lead a team on varied technical projects; comfortable being the tech of last resort for difficult problems
Experience in the industrial or construction industry preferred
Advanced knowledge of Windows and Microsoft Office is required
Experience with iPads and iPhones
Ability to use time productively, maximize efficiency, and meet challenging work goals
Ability to work in a strong collaborative atmosphere
Professionalism with end-user communication & ticket resolution
Keep a pulse on the job market with advanced job matching technology.
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