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Technical Support Specialist

ITAC Solutions
Birmingham, AL Full Time
POSTED ON 4/22/2025
AVAILABLE BEFORE 5/18/2025

Technical Support Specialist

Are you passionate about technology and helping others? Our client is seeking a Desktop Support Technician to play a crucial role in ensuring smooth IT operations. You'll be the go-to problem solver, providing hands-on and remote support to end users, troubleshooting technical issues, and optimizing system performance. This is a fantastic opportunity to join a dynamic IT team, where your expertise will directly impact efficiency and productivity!

Benefits & Extras

  • Work with cutting-edge technology in a fast-paced, problem-solving environment.
  • Opportunities for professional development and industry certifications.
  • Collaborative, team-oriented work culture with strong support.
  • Exposure to a variety of IT systems, including Windows, Mac, and network troubleshooting.
  • Competitive benefits package, including healthcare, PTO, and retirement plans.

Compensation : $50k -55k / yr

What You'll Be Doing

  • Providing second-level technical support for hardware, software, and peripherals.
  • Diagnosing and resolving advanced technical issues for Windows and Mac systems.
  • Managing operating system installations, configurations, and updates.
  • Assisting with network connectivity issues, including LAN / WAN, Wi-Fi, and VPN.
  • Collaborating with IT teams to improve processes and enhance system performance.
  • Documenting technical issues, resolutions, and service requests in the ticketing system.
  • Offering remote support and troubleshooting for field and remote employees.

    • What You'll Need to be Considered

  • Strong knowledge of Microsoft operating systems, servers, and troubleshooting.
  • Experience with Active Directory, group policies, and user account management.
  • Familiarity with remote desktop tools and support software.
  • Excellent communication and customer service skills.
  • Relevant certifications such as CompTIA A , Network , or Microsoft certifications are a plus.

    • INDIT

    ITAC Solutions https : / / itacsolutions.com / https : / / itacsolutions.com / wp-content / uploads / 2020 / 10 / ITAC_Logo_Mockups.png

    Salary : $50,000 - $55,000

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