What are the responsibilities and job description for the Event Manager, Senior position at ITAGroup?
POSITION DESCRIPTION
The Senior Event Manager coordinates the operation of complex group travel programs for specific clients and serves as a leader for the internal team. The Senior Event Manager ensures all established quality control measures, deliverables, expectations and business practices are met across all applicable business units. They serve as a mentor to Program Managers and assist with the development and implementation of training objectives.
ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS
- Lead the development, implementation and execution of operational plans for the programs assigned. Direct a multi-functional team of subject matter experts, from technology, registration, communications, customer service, air operations, analytics and amenities, in support of the client program(s); maintaining consistency in meeting all established timelines, quality control measures and workflows.
- Provide quality control by reviewing, proofing and approving all deliverables that will be sent to the client including proposals, specification documents, contractual documents, demonstrations, invoices, reports, collateral materials and websites.
- Facilitate team meetings with assigned team members to ensure programs are developed effectively for launch and operations. Evaluate ongoing status to ensure requirements are being met in alignment with contractual agreements. Oversee the team's execution of all operational directives to support a successful program. Provide regular client updates regarding program / account status, timelines and other relevant information.
- Foster team-building and resolve account level issues as raised by client contact and / or the internal team.
- Ensure all team members understand client expectations and that ITA Group is positioned as an extension of our client's business. Provide one-on-one insight for team members assigned to a given program / account.
- Establish expectations with client stakeholders to ensure clear understanding of program objectives prior to launch and operations. Measurement criteria should be quantified, qualified and aligned with business objectives as programs are launched and operated.
- Confirm program pricing through signed contractual agreements with suppliers (hotel, destination management, entertainment, others).
- Ensure accurate and complete client invoicing takes place and follow the corporate invoice process. Review delinquent invoice report and collaborate with the Business Development Manager (BDM) on client communication follow-up.
- Manage program budget and control cash flow from clients to ITA Group to suppliers :
Complete necessary program re-costs and prepare contract addendums.
POSITION REQUIREMENTS
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and / or ability required.
ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
