What are the responsibilities and job description for the Program Manager - Operations-4994 position at iTalent Digital?
Job Description
iTalent Digital is seeking a Program Manager to join our Technology Practice Group. This is a remote. This is an exciting role for the right individual to continue to cultivate your skills and domain expertise.
The individual selected will be instrumental in helping us continue to deliver excellence to our base of marquee Fortune 500 accounts.
You will also interact closely with our iTalent Practice Directors, who will partner with you and provide ongoing coaching and mentoring.
iTalent Digital offers medical benefits, 401k, paid holidays and more!
The Customer Advisory Team is a team of solution architects within Microsoft Power Platform engineering focused on helping customers accelerate their Microsoft Power Platform adoption.
In collaboration with some of our most successful customers, we have identified consistent themes, patterns, practices and behaviors that underpin the progress of successful organizations as they implement comprehensive digital transformation with Power Platform.
The Community Program Managers role will manage program operations for top tier customers including NDA and webinars Champions, Customer Advisory Boards, Field Advisory Boards and additional NDA sessions with marquee customers
- Creating and running weekly webinars
- Onboarding new members
- Managing all member requests e.g. leaving the community, changing emails, etc.
- Managing pre/post webinars tasks
- Sending session summaries and communication
- General member communications, engaging members in activities, maintaining a positive and inclusive community atmosphere
- Internal reporting on community activities and soliciting member feedback
- Assist with scheduling customer interviews, customer outreach for targeted initiatives
- Assist with publishing blog posts - staging content using the blog tool
- Identify opportunities for automating recurring operational tasks
Required qualifications and skills
- We’re looking for someone who has:
- Strong written and verbal communication skills
- Self-driven with good organization skills, detail-oriented
- Communicates in a style that creates a friendly environment and builds strong customer relationships
Preferred qualifications and skills
We’re looking for someone who has:
- Prior customer-facing experience in large enterprise is a plus
- Prior experience with managing communities (esp. in Teams) is a plus
- Knowledge of Power Platform is a plus
- Flexible and open to take on side project if time permits
Education
Bachelor's Degree in a related field or equivalent work experience
Company description
We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
Additional info
Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries.
iTalent Digital offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K matching, networking & career learning and development programs. We are growing and we want to see you grow!
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isit https://www.italentdigital.com/careers to learn more about what working at iTalent can mean for you.
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ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Talent is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@italentdigital.com and let us know the nature of your request and your contact information.
