What are the responsibilities and job description for the Residential Assistant Program Manager position at Italian Home for Children?

Job Details

Level

Experienced

Job Location

Jamaica Plain Campus - JAMAICA PLAIN, MA

Position Type

Full Time

Position Overview

The Residential Assistant Program Manager (APM) will work with and under the supervision of the Program Manager in creating and fostering an environment that is safe, therapeutic, highly-structured, nurturing, supportive and positive for all children, families, staff and community partners in order to provide high quality residential treatment and integrated services. The Assistant Program Manager is responsible for ensuring Residential Counselors and the clients they serve reach their full potential through providing positive, enriching, and nurturing relationships and activities as well as a stable, consistent, safe, and structured living environment. Assistant Program Managers will focus on modeling leadership and supporting the growth of a program that seeks to embrace and empower the children served every day.

At this time, we are hiring for weekend and overnight shifts only.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title. Employees may be requested to perform tasks other than those specifically presented in this description.

Functions & Qualifications

Programming :

Support the Program Manager in coordinating program logistics, which includes awareness of safety and scheduling in the dorms, checking in visitors, planning for various appointments and passes for children, supervising phone calls, implementing on and off grounds activities, and managing any last minute staff schedule adjustments
Actively collaborate with clinicians and / or multidisciplinary team to ensure therapeutic environment including conducting and modeling group programming
Engage with and fully attend to children, monitor behavior and interactions closely, maintain a safe and healthy environment, and meet their physical and emotional needs
Support residential counselors in planning and executing daily routine, schedule, and activities for assigned dorm; ensure daily schedules are adhered to and that direct care staff are actively engaging with children
Assist in the coordination of intakes and discharges
Work a combination of in ratio and out of ratio time each week, providing care and support to all children served, modeling proper engagement, shift structure and behavior support for Residential Counselors
Provide trainings required by licensing and regulatory bodies as assigned; collect / submit documents related including training participation / attendance logs
Participate in treatment and behavioral management plans for individual clients
Provide behavior management and crisis intervention techniques in full alignment with agency model including physical restraints
Interface with collaterals and families providing excellent customer service and creating a welcoming environment
Care for program facilities by ensuring that program spaces are clean and organized and that all equipment is functioning properly
Ensure all spaces support the therapeutic purpose of programming and advocate for the needs of clients and staff with respect to all physical plant assets

Personnel :

Support a comprehensive, unified team of staff on all shifts by providing leadership, support, guidance and regular supervision to Residential Counselors

Participate in and / or lead debriefing of staff and children for any serious behavioral incidents or restraints

Act as a shift leader, modeling the responsibilities related to cleanliness of dorm, therapeutic environment, safety, supervision of the children, and constant communication for Residential Counselors

Oversee and ensure staff completion of comprehensive and accurate required documentation such as logs, incidents, meal reports, and discharge summaries

Participate in interviewing, hiring and disciplining, of Residential Counselors

Responsible for on-boarding, training and shadowing for Residential Counselors

Facilitate regularly scheduled training and regular individual and group supervision to Residential Counselors.

Apply, enforce, and ensure all staff are held accountable to required standards and expectations as described in the Residential Standards Handbook

Demonstrate and ensure all interactions between coworkers as well as all interactions in the presence of clients are appropriate, respectful, and in line with all training principles

Administration :

Assist the Program Manager in the training of all assigned employees to become independent managers of their own timecards and process payroll of all assigned employees

Facilitate the planning and creation of the agenda for weekly team meetings

Attend clinical rounds and treatment meetings as assigned

Actively participate in supervision and professional development opportunities offered

Attend and participate in Leadership Academy

Obtain and maintain Safety Care certification

Obtain and maintain First Aid and CPR certification

Qualifications :

Minimum of 18 months experience working with children and families with at least one year of residential experience

6 months experience in a supervisor role preferred

Bachelors level degree preferred, but not required

Valid Massachusetts Driver's License required

Superior follow up / follow through on tasks and assignments

Demonstrated ability to maintain strictest confidentiality with respect to agency, employee and client information; adhere to all HIPPA guidelines and regulations

Strong interpersonal and teamwork skills; natural leadership abilities

Demonstrate a professional and respectful attitude in line with training and a caring environment

Required to bend, reach, move and lift 75 pounds

Flexible in thinking and scheduling, extremely reliable

Successful in a stressful and fast paced environment

Must be able to understand and apply principles taught in trainings and seminars to the milieu, including all behavior management training

Must be receptive and responsive to supervision and professional development

Excellent communication skills (verbal and written)

Office operations knowledge (email, MS Word, internet, etc.)

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Residential Assistant Program Manager

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