What are the responsibilities and job description for the Systems Engineer (Secret Clearance Required) - Drug Enforcement Administration (DEA) position at ITC Federal, Inc.?
Overview
GOVERNMENT AGENCY: Drug Enforcement Administration (DEA)
POSITION INFORMATION: Full-Time Position; Government contractor supporting DEA
LOCATION: Chantilly, VA; Telework policy - 3 days in office/2 days remote after initial 30 days onsite
POSITION TIMING: Position requires candidate to obtain a DEA clearance (in addition to the DoD Secret required); DEA clearance can take 2-4 weeks to process.
BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement
ITC Federal, LLC, is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
Designs, configures, tests, implements and maintains telecommunications capabilities, including wide area and local area networks. Performs operations and support activities. Assists applications programmers working in the telecommunications environment. Evaluates network changes for operational impact. Evaluates network performance and resolves network and processor problems. Familiar with hardware and software diagnostic tools.
Responsibilities
- Primary escalation point technology issues that are unable to be resolved by Tier-1 and Tier-2 support staff
- Responsible for advanced trouble-shooting of supported services
- Provide training to Tier-1 and Tier-2 Support Technicians
- Perform daily shift-driven tasks assigned by the Technology Lead
- Troubleshooting and configuration of customer issues
- Database administration and development
- Performing server repairs
- Problem solving involving network and infrastructure
- Maintaining Cloud centric updates
Qualifications
- 7 years of experience in a Systems Engineering environment; Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
- Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Candidate MUST have a minimum of an ACTIVE Secret security clearance
- Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
- Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls)
- Knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.
- Advanced knowledge of Microsoft Windows: system and network configuration, registry, software installation, troubleshooting, scripting, Active Directory, etc.
- Good understanding of: DNS, Web proxies, Email servers, mail protocols, Web categorization, Web protocols, Anti-Spam and Anti-Malware solutions
- High motivation for innovation and ability to explore and drive new ideas and technologies, think and learn independently
- 3 years of experience in technical support.
- Experience with virtualization infrastructure, private and public: VMWare, Hyper-V, AWS, Azure, or Rackspace, preferred
- Programming or scripting experience, preferred
WORKING ENVIRONMENT:
- Prolonged periods of sitting at a desk and working on a computer.
- Standard office environment; ability to lift 25 pounds.
ITC Federal, LLC, is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
