Lead Business Analyst

About Us:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Job description:

Requirements Management

• Understand all requirements associated with a new EPIC or Initiative.
• Work with Product Manager/Owner and Sr Developers/Leads on documenting requirements associated with a particular initiative or EPIC.
• Develop and maintain functional specifications or “How to Use This Feature” documentation (when appropriate).
• Manage and lead the requirements gathering sessions.

Ticket Development & Refinement

• Create and refine detailed User Stories consistent with the High-Level Requirements noted in the associated EPIC.
• Refine Stories as needed so that they have required detailed to be actioned by the full scrum team.
• Elicit and document ticket dependencies, ensuring that information is tagged correctly and captured in the Dependency Huddle board.
• Ensure all stories meet the agreed “Definition of Ready” before being taken into sprint planning session
• Contribute to work estimates as appropriate so that sprint planning is effective.
• Maintain a “healthy” backlog consistent with agreed upon targets
• Manage and lead the ticket refinement process.

Partnering with Third Party Teams (internal/external)

• Facilitate necessary conversations with teams outside of project, ensuring necessary tickets are created to address the requirements.
• Facilitate meetings with third parties as required to ensure the work is progressing in such a way as to meet overall EPIC or Project timelines.
• Ensure cross team collaboration is occurring as needed and that any blockers are resolved or escalated as appropriate to keep the work progressing.
• Close out as required and per agreed prioritization (set by the Product Manager/Owner) any outstanding issues that exist post go-live i.e How-To documents

Process Improvement

• Help ensure a continual process improvement focus exists across the team, supporting an environment of experimentation and new practice trials.
• Ensure consistency with common practices.
• Contribute to and lead Process Improvement activities as appropriate and per PI roadmap plans, etc.
• Partner with peer Business Analysts to share and leverage lessons learned, fostering a PI culture at all times.

Test Plan Review

• Review Test plan to ensure acceptance criteria is clearly noted
• ensure they can be linked back to requirements

Operations Support

• When applicable, ensure third party information is up-to-date related to scheduled maintenance windows/planned outages:
• When applicable, ensure third party contact/issue resolution information is up to date

Quarterly Planning

• Review initial Business and Technical ‘EPIC’ requirements as part of pre planning and carry out detailed analysis in order to determine solution and specific stakeholder requirements
• Analyze platform and functionality along with facilitating as needed discussions with UX, Engineering and external teams (CoE, SRE, Analytics) in order to determine solution requirements, dependencies and risks
• Communicate findings to Product Manager and support the updating of EPIC details and initial creation of user stories based on this analysis
• During quarterly planning provide QA and Engineering teams with details of analysis as needed in order to support the team in providing as accurate a LOE as possible given available information
• For any assumptions made for new business requirements, clarify and confirm assumptions with the SME stakeholder group and/or conduct the analysis required to confirm the assumption is accurate
• Support the Scrum Master in creation of intake requests for external teams as needed

Basic Qualifications:

• Bachelor's or master’s degree in computer science, Information Systems, Business Analytics, or a related field.
• 10 years of experience in business systems analysis, data engineering, or related roles.
• Strong understanding of Anaplan model design, implementation, and maintenance.
• Strong understanding of data architecture, modelling, integration, and ETL processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Retail domain knowledge and experience working with retail data systems.
• Knowledge of data governance and data security best practices.
• Familiarity with machine learning and data analytics tools.
• Ability to work in an agile development environment.
• Familiarity with cloud platforms such as AWS, or Azure, preferably AWS.
• Strong communication, interpersonal, and stakeholder management skills.
• Ability to lead cross-functional collaboration, aligning business and technical teams.

"ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women."