Helpdesk Specialist ( public trust clearance)

Job Title: Helpdesk Specialist
Work Location: Washington, D.C., New York, New York, or Remote

w2/ 1099, long term contract
Certifications:

• IT Certifications a PLUS (A , Security , ITIL)
• Security Clearance
• Public Trust High (Tier 4/BI) Risk Level
• Must be a US citizen or Lawful Permanent Resident

Key Tasks and Responsibilities:

• Answer and triage all requests, resolve all technical issues appropriate to skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as appropriate.
• Identify and resolve problems with hardware, software, systems, and peripherals supporting a hybrid work environment.
• Document all requests or resolutions in an IT Service Management solution such as ServiceNow.
• Install and troubleshoot all Microsoft Operating System Software and office automation. Experience with Microsoft Teams and Zoom preferred.
• Install, configure, and troubleshoot common network protocols, to include, but not be limited to, TCP/IP and wireless protocols.
• Install and configure all components of the workstation configuration, such as network cards, sound cards, , video cards, printers, scanners, video teleconferencing, and other software and peripherals.
• Manage the deployment and collection of IT equipment (laptop, mobile phone, etc.) for staff as they onboard and offboard.
• Provision multi-factor authentication for users using YubiKeys or equivalent. Provide requested reports derived from information contained in ServiceNow Perform root cause analysis
• Participate in after-hours support rotation.

Education & Experience

• High School diploma required
• 5-8 years of IT operations experience required. Significant experience providing innovative approaches and applying new technologies to broadly defined tasks and projects.
• Experience with Active Directory, Windows Server, and Workstation operating systems (Windows 10/11, Server 2019)
• Experience with Microsoft Configuration Manager Console (SCCM) and client deployments (MS Intune a plus) Experience supporting an Office 365 environment, including Teams
• Experience supporting an iPhone environment with MDM solutions Experience supporting multi-factor authentication (tokens) Experience supporting a VMware Horizon VDI environment
• Knowledge of remote desktop connectivity (i.e., Beyondtrust Remote Assistance, Microsoft RDP, Zscaler)

Thanks

Job Type: Full-time

Pay: $60.00 - $65.00 per hour

Schedule:

• 8 hour shift

Experience:

• Help desk: 10 years (Required)

Location:

• Washington, DC 20046 (Required)

Security clearance:

• Secret (Required)

Work Location: In person

Salary : $60 - $65