What are the responsibilities and job description for the Customer service representative position at ITCON Services?
We are seeking to hire a full-time customer service-oriented Contact Center Representative to provide customer / public support.
The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.
Responsibilities for this position include :
- Managing a large number of incoming calls
- Identifying and resolving customer issues accurately and efficiently
- Providing high quality response to customer inquiries and needs
- Building sustainable relationships with customers through professional communication
- Providing accurate, timely, and complete information by using the right methods and tools
- Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
- Keeping detailed records of customer interactions, processing customer accounts, and filing documents
- Following communication procedures, guidelines, and policies
- Managing a variety of administrative mailing tasks
- Ability to stand for an extended period of time
This opening is for a full-time hybrid position. Applicant must be able to work remotely and commute onsite to the Lake Mary, Florida office as needed.
Applicant must be a permanent resident or citizen of the United States.
Required Skills and Qualifications :
- 1-year or more customer support experience or experience as a client service representative
- Strong communications skills, including phone communications and active listening
- Familiarity with CRM systems and practices
- Strong research and problem-solving skills
- Proficient with computers, switching between various applications and windows / sessions on a laptop, downloading, opening, saving, printing, and / or deleting files
- Demonstrated ability to handle sensitive and confidential situations
- Ability to handle crisis situations and deal with difficult inquirers
- High School Diploma or GED
Last updated : 2024-11-20
