What are the responsibilities and job description for the Customer Service Representative position at ITCON Services?
This opening is for a full-time hybrid position. Applicant must be able to work remotely and commute onsite to the Lake Mary, Florida office as needed. Applicant must be a permanent resident or citizen of the United States.
We are seeking to hire a full-time customer service-oriented Helpdesk Support Specialist to provide customer / public support with webpage navigation, password resets, etc. The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume. Responsibilities for this position include :
- Managing a high volume of incoming calls
- Identifying and resolving customer issues accurately and efficiently
- Providing high quality response to customer inquiries and needs
- Building sustainable relationships with customers through professional communication
- Providing accurate, timely, and complete information by using the right methods and tools
- Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
- Keeping detailed records of customer interactions, processing customer accounts, and filing documents
- Following communication procedures, guidelines, and policies
Responsibilities for this position include :
Required Skills and Qualifications
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