What are the responsibilities and job description for the Help Desk and Customer Support (Washington DC) position at ITCON Services?
ITCON Services is seeking to hire a motivated and knowledgeable Help Desk and Customer Support to join our team.
Place Of Performance
" The work must be performed onsite (Washington, D.C.)
" Not eligible for remote or telework
Required Skills And Qualifications
This is a high visibility position demanding reliable, timely delivery of high caliber service and work product.
Demonstrated ability to image PCs/Laptops, set up and configure Windows PCs/Laptops, iPads, iPhones, and MacOS.
Working knowledge of Windows and Mac OS Operating Systems. Working knowledge of O365 suite of applications.
Ability to install and troubleshoot standard Office applications such as Office 365, Adobe Creative Cloud, Acrobat, but not limited to these.
Demonstrated ability to Client, understand and communicate technical solutions and instructions with customers of varying levels of technical understanding; poise and professionalism in all customer communications required.
Must adapt to multiple tasks and shifting work objectives; Reliable attendance, timely completion and reporting/ticketing of work tasks required.
Responsibilities
Monitor, answer and complete phone and email requests during prescribed office hours Monday through Friday
Respond to requests covering a broad range of support from assisting with password reset, to troubleshooting customer access difficulties, to issues with Office 365 products
Answer or appropriately redirect questions relating to various supported Clerk applications
Perform various IT support duties including imaging PCs/Laptops, setting up Windows PCs/Laptops, iPads, iPhones as well as various peripherals such as printers and scanners
Conduct trainings and/or participate in meetings - in person, via phone conference, remote access or chat client
Real-time self-completion of requests, or redirection of requests to appropriate personnel as necessary
Log all requests into customer tracking systems (Halo); Update and maintain other forms of work reporting and tracking as necessary
Place Of Performance
" The work must be performed onsite (Washington, D.C.)
" Not eligible for remote or telework
Required Skills And Qualifications
This is a high visibility position demanding reliable, timely delivery of high caliber service and work product.
Demonstrated ability to image PCs/Laptops, set up and configure Windows PCs/Laptops, iPads, iPhones, and MacOS.
Working knowledge of Windows and Mac OS Operating Systems. Working knowledge of O365 suite of applications.
Ability to install and troubleshoot standard Office applications such as Office 365, Adobe Creative Cloud, Acrobat, but not limited to these.
Demonstrated ability to Client, understand and communicate technical solutions and instructions with customers of varying levels of technical understanding; poise and professionalism in all customer communications required.
Must adapt to multiple tasks and shifting work objectives; Reliable attendance, timely completion and reporting/ticketing of work tasks required.
Responsibilities
Monitor, answer and complete phone and email requests during prescribed office hours Monday through Friday
Respond to requests covering a broad range of support from assisting with password reset, to troubleshooting customer access difficulties, to issues with Office 365 products
Answer or appropriately redirect questions relating to various supported Clerk applications
Perform various IT support duties including imaging PCs/Laptops, setting up Windows PCs/Laptops, iPads, iPhones as well as various peripherals such as printers and scanners
Conduct trainings and/or participate in meetings - in person, via phone conference, remote access or chat client
Real-time self-completion of requests, or redirection of requests to appropriate personnel as necessary
Log all requests into customer tracking systems (Halo); Update and maintain other forms of work reporting and tracking as necessary
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