What are the responsibilities and job description for the ServiceNow Operations and Maintenance Lead position at iTech AG?
Description
OVERVIEW
iTech AG is looking for an experienced ServiceNow O&M Lead to be responsible for the overall management, operation, and continuous improvement of ServiceNow platform services for our federal customer.
ROLES AND RESPONSIBILITIES
- Oversee the day-to-day operations and maintenance of the ServiceNow environment, ensuring its stability, scalability, and performance.
- Collaborate with cross-functional teams to support the successful delivery of IT services and solutions, manage incidents, and implement updates.
- Lead the ServiceNow platform's ongoing enhancements and optimizations
- Lead the operations and maintenance of the ServiceNow platform, ensuring optimal performance, availability, and reliability.
- Monitor platform performance and proactively address system issues to ensure minimal disruption to business operations.
- Ensure proper platform governance and compliance with internal security and data policies.
- Identify opportunities for process optimization, automation, and performance improvements within the ServiceNow platform.
- Drive ongoing enhancements to the ServiceNow environment, including upgrades, patches, and new feature implementations.
- Promote the adoption of best practices and new ServiceNow features that align with business needs.
- Act as the primary point of contact for any platform-related queries or issues, both internally and externally.
- Ensure the environment is maintained and updated with the latest patches, fixes, and features provided by ServiceNow.
- Maintain comprehensive documentation for the ServiceNow environment, including system configurations, procedures, and best practices.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
EDUCATION AND CERTIFICATIONS
PREFERRED QUALIFICATIONS
SECURITY CLEARANCE
Equal Opportunity Employer, including disability and veterans.
