Shipping and Receiving Associate

Job Details

Job Location

Jacksonville, FL

Description

JOB SUMMARY

The Shipping and Receiving Associate is responsible for processing all incoming and outgoing packages, preparing inventory for order fulfillment, providing material support for Sample Prep stations in the Ops Center, and supporting Customer Service requests.

Key Responsibilities

• Receives, opens, accounts for package content, and prepare samples for processing
• Processes images, assigns product codes and service levels, generates barcodes, routes samples to other departments, and follows-up on incomplete customer samples and paperwork.
• Processes outgoing packages, including packaging and shipping materials for internal departments.
• Processes and fulfills customer supply order requests, coordinating by phone, email, or other communication methods.
• Stocks onsite inventory to ensure sufficient materials on hand, working with Leads and the Sales and Marketing Team for on-time order fulfillment.
• Monitors and responds to service requests in the Customer Service Supply email and voicemail boxes, respond to inquiries and distribute unrelated requests to the appropriate teams.
• Supports Customer Service as needed to clarify customer requests.
• Ships items for internal departments and handle returned items, delivering them to the Sales and Marketing Team.
• Collaborates with shipping couriers to resolve issues with receipt or shipping of packages.
• Works with team leads to optimize workflow and provide additional support to other departments as needed.
• Supports Business Continuity Plan (BCP) during Disaster Recovery efforts.
  
  

Role Qualifications

EDUCATION & EXPERIENCE

Required

• High school diploma or equivalent.
• At least one (1) year of experience in an office environment.
• Ability to effectively balance multiple tasks.
• Effective problem solving.
• Excellent written and verbal communication skills.
• Embraces creativity and positive change.
• Consistently demonstrates integrity and ethics.
• Working knowledge of Microsoft Office software.
  
  

Preferred

• Shipping and receiving experience.
  
  

KEY COMPETENCIES

• Results-Oriented : ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames.
• Adaptability to Change : ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.
• Interpersonal Communication : ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions.
• Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good.
• Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
• Cultural Competence : ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating programs and services .
  
  

WORKING CONDITIONS/EQUIPMENT USE

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Must be able to lift forty-five (45) pounds.
• Must be able to stand for extended periods of time.
• Frequent use of office machines to include telephone, computer, and printer.