What are the responsibilities and job description for the Inside Sales Representative position at Iten Defense?
The Inside Sales Coordinator is responsible for communicating effectively with customers, providing outstanding customer service, processing orders, and connecting with manufacturing on a regular basis. The ideal candidate will be a resourceful, results-driven sales professional and an excellent communicator who thrives working in a team environment. The candidate should be highly organized with an ability to prioritize business needs and balance multiple activities.
Essential Responsibilities
· Manage and grow portfolio of existing accounts by developing successful relationships with customers.
· Support customers with regular communications through email and phone.
· Enter orders accurately and promptly.
· Monitor production status of orders to ensure on-time shipments.
· Identify potential issues and identify ways to resolve.
· Complete new customer setup documentation.
· Assist with new part setup into ERP system.
· Partner with external sales and business development teams.
· Collaborate with manufacturing, quality, engineering, and shipping on all customer related activities.
Qualifications & Experience
· Minimum two years successful experience in account management, customer service, or inside sales.
· Excellent interpersonal and communication skills
- Capability to manage small projects and lead meetings.
- Knowledge of or ability to learn computer software programs, Microsoft Office, and sales-based CRM systems
· Self-motivated, resourceful, and honest.
· Ability to travel when necessary (10%).
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Ashtabula, OH 44004 (Preferred)
Work Location: In person
