What are the responsibilities and job description for the Service Now Project/Program Manager position at Itero Group?
About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
About the Role :
Itero Group is seeking a talented and experienced ServiceNow Program / Project Manager to lead the development and maintenance of START, a robust application built on ServiceNow's platform. This individual will oversee agile teams, collaborate with stakeholders, and ensure the delivery of high-quality solutions aligned with evolving market trends and organizational needs.
Location : Rosslyn, VA (Hybrid Role)
Key Responsibilities :
- Stay informed on market trends and advancements in ServiceNow products to guide technology adoption and innovation.
- Collaborate with the PM and Deputy PM to ensure seamless execution of the RPC project.
- Conduct technical feasibility assessments for new application capabilities.
- Build training plans and approaches to enhance software engineering capabilities within the team.
- Serve as the development lead for agile sprints, ensuring applicability and functionality of identified requirements.
- Establish coding best practices, lead code reviews to identify defects and improvements, and maintain high standards of performance, security, and scalability.
- Diagnose and resolve issues in production environments, particularly for newly released code.
- Oversee unit test development, regression testing, and code refactoring efforts.
- Develop estimates, manage schedules, and communicate effectively with partners for new features and releases.
Required Clearance :
Educational and Experience Requirements :
Technical Expertise :
Preferred Qualifications :
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, or political affiliation.
