Demo

CSR - Customer Service Representative

Itexpertus
South Charleston, WV Full Time
POSTED ON 1/28/2025
AVAILABLE BEFORE 3/27/2025

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Note : Have not been submitted or interviewed by coforge for this position in the past 6 months.

Position - Customer Service Sales Representative
Location - South Charleston , WV 25303

JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS

  • Duties include, but are not limited to:
  • Promoting and/saving products and service
  • Providing an excellent customer experience via phon
  • Negotiating and completing save/service order requests from customers
  • Working with customers patiently, tactfully, and efficient
  • Accurately informing customers of various fees and adjustments
  • Providing options to the customer based on product and service needs
  • Active listening skill
  • Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

  • Outstanding Customer Service skills.
  • Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
  • Basic math skills, data entry skills, and sales aptitude
  • Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
  • Ability to multitask in a fast-paced environment.

PREFERENCES

  • Previous Customer Service experience in a high volume
  • or equivalent required
  • 1 yr contact center and 1 yr retention experience are preferred
  • High school diploma or the equivalent

Job Types: Full-time, Contract

Pay: $15.00 per hour

Expected hours: 40 per week

Ability to Commute:

  • South Charleston, WV 25303 (Required)

Ability to Relocate:

  • South Charleston, WV 25303: Relocate before starting work (Required)

Work Location: In person

Salary : $15

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