What are the responsibilities and job description for the IT Technical Support position at ITExpertUS?
Job Title: IT Technical Support
Work Arrangement: Onsite
Work Schedule: M-F 8am-5pm
Address: 650 W State Street, Boise, ID
Interview Type: In Person
Short Description:
This position provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users.
Complete Description:
Job Duties include, but are not restricted to:
Identify, research, and resolve technical problems.
Respond to telephone calls, email, ticketing system and personnel requests for technical support.
Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.
Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom
Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.
Excellent customer service and ability to de-escalate tense situations.
Minimum Qualifications:
Install and support Windows environments
Experience using ticketing system
Strong organization, problem solving and multi-tasking skills
Sensitive to confidential information
Able to pass a fingerprint background check.
Strong sense of customer service and professionalism, even in a sometimes-stressful environment
Ability to complete assigned tasks individually, as well as work cooperatively
Preferred Qualifications:
Knowledge of Microsoft Azure/Entra AD/M365
Experience working in virtualized environments
Job Type: Contract
Pay: Up to $25.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $25
