What are the responsibilities and job description for the Cable Technician/Installer (Rochester/Buffalo) position at ITG Communications, LLC?
Job Description
Cable technicians work in homes and businesses to install and repair telecommunications cables, this could be phone lines, internet cables or cable television. Cable Technicians often work directly with the customer, and customer service is a big part of this job, as is the technical know-how to use diagnostic equipment and tools to service telecommunications equipment. Technicians must perform quality control inspections on installations. Good Driving Record with limited tickets, Ability to utilize a 28’ ladder (75lbs), availability to work early/late hours and ability to maintain safe driving practices at all times while driving a Company owned vehicle.
Requirements:
Education And Experience
The formal education and experience for the Cable Technician job description varies according to the nature of the job responsibilities. However, the following are commonly required for this role.
Service and trouble-shoot Cable products.
Responsible for completing work orders and retrieving proper signatures for accurate billing.
Ensure all installation work is done according to quality standards.
Report to dispatch according to company procedures.
Assist with work overflow
Follow all company policy and procedures.
Adhere to safety policy.
Perform Installation work as required
Perform Quality control inspections
Helping with training when needed with techs
Quality Control Inspections on your own work
Drive Company vehicle
ITG Communications, LLC is a full-service provider of permanently outsourced infrastructure services supporting the broadband cable and wireline telecommunication industries. Our customers are large cable and telecommunication companies who rely on us to provide daily fulfillment services (installation, upgrade and service) and construction and maintenance services supporting their infrastructure and networks.
We are headquartered just outside of Nashville, TN and operate over 30 offices throughout the United States. We employ approximately 1,200 people and own a fleet of 800 fulfillment and construction vehicles. ITG has grown its national footprint by consistently delivering leading quality of service and customer satisfaction scores, while always adhering to honest and ethical business practices.
ITG has developed FUSE, a proprietary state-of-the-art business intelligence tool that allows us to effectively manage labor, dispatch, fleet, inventory, payroll, work order status and human resource management throughout our operations. In addition, our entire fleet is equipped with GPS tracking and drive cam technologies allowing for continuous and seamless contact with our technicians, assuring time commitments are met. We are also dedicated to the safety and well being of our employees, customers and communities in which we work and are committed to the highest standards of safety.
Our biggest asset is our employees, who are the cornerstones of our success. We operate in a culture that supports employee’s lifestyle, safety and career advancement. Our training programs insure our technicians are fully prepared to deliver safe, skillful, efficient and quality services. ITG provides a competitive wage and bonus program and offers a compelling suite of employee health benefits.
ITG’s owners are involved in every aspect of the day to day operations and have set a high standard of quality and professionalism. We share the same drive as our customers – ensuring their subscribers receive timely and courteous services. Our steadfast quality pledge is to ensure our customers and their subscribers are completely satisfied with our performance and the precision of our craftmanship.
ITG Communications, LLC is a full-service provider of permanently outsourced infrastructure services supporting the broadband cable and wireline telecommunication industries. Our customers are large cable and telecommunication companies who rely on us to provide daily fulfillment services (installation, upgrade and service) and construction and maintenance services supporting their infrastructure and networks. We are headquartered just outside of Nashville, TN and operate over 30 offices throughout the United States. We employ approximately 1,200 people and own a fleet of 800 fulfillment and construction vehicles. ITG has grown its national footprint by consistently delivering leading quality of service and customer satisfaction scores, while always adhering to honest and ethical business practices. ITG has developed FUSE, a proprietary state-of-the-art business intelligence tool that allows us to effectively manage labor, dispatch, fleet, inventory, payroll, work order status and human resource management throughout our operations. In addition, our entire fleet is equipped with GPS tracking and drive cam technologies allowing for continuous and seamless contact with our technicians, assuring time commitments are met. We are also dedicated to the safety and well being of our employees, customers and communities in which we work and are committed to the highest standards of safety. Our biggest asset is our employees, who are the cornerstones of our success. We operate in a culture that supports employee’s lifestyle, safety and career advancement. Our training programs insure our technicians are fully prepared to deliver safe, skillful, efficient and quality services. ITG provides a competitive wage and bonus program and offers a compelling suite of employee health benefits. ITG’s owners are involved in every aspect of the day to day operations and have set a high standard of quality and professionalism. We share the same drive as our customers – ensuring their subscribers receive timely and courteous services. Our steadfast quality pledge is to ensure our customers and their subscribers are completely satisfied with our performance and the precision of our craftmanship.
Cable technicians work in homes and businesses to install and repair telecommunications cables, this could be phone lines, internet cables or cable television. Cable Technicians often work directly with the customer, and customer service is a big part of this job, as is the technical know-how to use diagnostic equipment and tools to service telecommunications equipment. Technicians must perform quality control inspections on installations. Good Driving Record with limited tickets, Ability to utilize a 28’ ladder (75lbs), availability to work early/late hours and ability to maintain safe driving practices at all times while driving a Company owned vehicle.
Requirements:
Education And Experience
The formal education and experience for the Cable Technician job description varies according to the nature of the job responsibilities. However, the following are commonly required for this role.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Service and trouble-shoot Cable products.
Responsible for completing work orders and retrieving proper signatures for accurate billing.
Ensure all installation work is done according to quality standards.
Report to dispatch according to company procedures.
Assist with work overflow
Follow all company policy and procedures.
Adhere to safety policy.
Perform Installation work as required
Perform Quality control inspections
Helping with training when needed with techs
Quality Control Inspections on your own work
Drive Company vehicle
- Install HSD/Cable/Phone Service as per work order
- Communicate with Supervisors and Customers
- Manage Time Effectively and meet scheduled timeframes
ITG Communications, LLC is a full-service provider of permanently outsourced infrastructure services supporting the broadband cable and wireline telecommunication industries. Our customers are large cable and telecommunication companies who rely on us to provide daily fulfillment services (installation, upgrade and service) and construction and maintenance services supporting their infrastructure and networks.
We are headquartered just outside of Nashville, TN and operate over 30 offices throughout the United States. We employ approximately 1,200 people and own a fleet of 800 fulfillment and construction vehicles. ITG has grown its national footprint by consistently delivering leading quality of service and customer satisfaction scores, while always adhering to honest and ethical business practices.
ITG has developed FUSE, a proprietary state-of-the-art business intelligence tool that allows us to effectively manage labor, dispatch, fleet, inventory, payroll, work order status and human resource management throughout our operations. In addition, our entire fleet is equipped with GPS tracking and drive cam technologies allowing for continuous and seamless contact with our technicians, assuring time commitments are met. We are also dedicated to the safety and well being of our employees, customers and communities in which we work and are committed to the highest standards of safety.
Our biggest asset is our employees, who are the cornerstones of our success. We operate in a culture that supports employee’s lifestyle, safety and career advancement. Our training programs insure our technicians are fully prepared to deliver safe, skillful, efficient and quality services. ITG provides a competitive wage and bonus program and offers a compelling suite of employee health benefits.
ITG’s owners are involved in every aspect of the day to day operations and have set a high standard of quality and professionalism. We share the same drive as our customers – ensuring their subscribers receive timely and courteous services. Our steadfast quality pledge is to ensure our customers and their subscribers are completely satisfied with our performance and the precision of our craftmanship.
ITG Communications, LLC is a full-service provider of permanently outsourced infrastructure services supporting the broadband cable and wireline telecommunication industries. Our customers are large cable and telecommunication companies who rely on us to provide daily fulfillment services (installation, upgrade and service) and construction and maintenance services supporting their infrastructure and networks. We are headquartered just outside of Nashville, TN and operate over 30 offices throughout the United States. We employ approximately 1,200 people and own a fleet of 800 fulfillment and construction vehicles. ITG has grown its national footprint by consistently delivering leading quality of service and customer satisfaction scores, while always adhering to honest and ethical business practices. ITG has developed FUSE, a proprietary state-of-the-art business intelligence tool that allows us to effectively manage labor, dispatch, fleet, inventory, payroll, work order status and human resource management throughout our operations. In addition, our entire fleet is equipped with GPS tracking and drive cam technologies allowing for continuous and seamless contact with our technicians, assuring time commitments are met. We are also dedicated to the safety and well being of our employees, customers and communities in which we work and are committed to the highest standards of safety. Our biggest asset is our employees, who are the cornerstones of our success. We operate in a culture that supports employee’s lifestyle, safety and career advancement. Our training programs insure our technicians are fully prepared to deliver safe, skillful, efficient and quality services. ITG provides a competitive wage and bonus program and offers a compelling suite of employee health benefits. ITG’s owners are involved in every aspect of the day to day operations and have set a high standard of quality and professionalism. We share the same drive as our customers – ensuring their subscribers receive timely and courteous services. Our steadfast quality pledge is to ensure our customers and their subscribers are completely satisfied with our performance and the precision of our craftmanship.
