What are the responsibilities and job description for the Damage Claim Coordinator I position at ITG Communications?
The Damage Claims Coordinator plays a critical role in managing and coordinating the process of damage claims arising from various incidents affecting the telecommunication infrastructure. This individual is responsible for overseeing the end-to-end claims process, from receiving initial reports of damage to liaising with internal teams, external parties, and insurance providers, and may be assigned all other tasks as needed. The Damage Claims Coordinator ensures timely and accurate processing of claims while minimizing financial losses and maintaining positive relationships with relevant stakeholders.
Responsibilities
- Monitors incoming emails for new damage claims.
- Monitors client systems (ERone and COX buckets) for new claims.
- Enter all damage claims in the appropriate data base.
- Contacts customers.
- Coordinates with the appropriate operations managers, for availability of supervisor to meet with customers to verify claims.
- Schedules appointments.
- Tracks damage claims in databases.
- Requests email updates from local operations teams.
- Updates provider of all claim activity.
- Sends closure for damage claims to the providers, after operations approval of closure.
- Answer all phone calls and voicemails.
- Enter scheduled appointments on calendar.
- Manage and track claims in the company’s internal system, FUSE.
Requirements
EDUCATION AND EXPERIENCE
High School Diploma or GED certificate required; relevant experience is a plus. Job description varies according to the nature of the job responsibilities. However, the following are commonly required for this role.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Extended periods of exposure to computer screen.
Must be able to lift up to 10 pounds at times.
Key Competencies, Skills, Abilities
Oral and written communications skills.
Organizational skills. Ability to understand and follow directions.
Clerical skills.
Ability to multi-task and prioritize.
Customer services skills. Ability to develop and maintain relationships with others.
Proficient in Microsoft Office Suite.
Perks & Benefits
- $13.00 Hourly
Additional Comments
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Salary : $13
