What are the responsibilities and job description for the Dispatcher position at ITG Communications?
ROLE : The Dispatcher acts as an intermediary between customers and service employees. Responsible for dispatching and scheduling work orders utilizing required applications such as customer service systems, field service systems, customer information systems, and field radio systems for normal installation, service, or emergency repairs rendered in the field. Communicates with customers, relaying information to workers and keeping careful records of services and transactions.
Responsibilities
- Assess and assign any/all open events.
- Verify proper authorization has been obtained to dispatch the event.
- Advise the customer of the estimated time of arrival on the scheduled appointment and follow instructions per customer requirements.
- Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
- Work with New Call/Follow Up reps to address problems as they arise.
- Monitor technician’s route and status of units to coordinate and prioritize scheduling.
- Enter details of service orders in applicable computer system and maintain logs of activities and other information as required.
- Assist in resolving customer inquiries.
Requirements
Education and Experience :
High School Diploma or GED certificate required; relevant experience is a plus.
Physical Requirements :
Prolonged periods of sitting at a desk and working on a computer.
Extended periods of exposure to computer screen.
Must be able to lift up to 10 pounds at times.
Key Competencies, Skills, Abilities :
Oral and written communications skills.
Organizational skills.
Ability to understand and follow directions.
Clerical skills.
Ability to multi-task and prioritize.
Customer services skills.
Ability to develop and maintain relationships with others.
Proficient in Microsoft Office Suite.
Additional Comments
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
