What are the responsibilities and job description for the General Manager position at ITH Hospitality?
We are looking for a dedicated and experienced manager to fill our General Manager Position. We are looking for someone who is desiring a permanent home with a long term commitment. The job details areas follows: The General Manager runs the shift when present barring other unforeseen meetings or interviews he may be conducting. The General Manager when acting as MOD works through his area supervisors (The Kitchen Lead and FOH Lead). The Kitchen Lead and FOH Lead Manages their Area and reports back to the MOD who is either the GM or Shift Lead depending on the schedule. The Kitchen Lead and FOH Lead control breaks and flow of their areas whether that be seating guests in front or processing tickets in the back for example.
Responsibilities:
- Supervise the operation of the facility, including customer-facing and back areas.
- Manage staff members, create weekly schedules, and assign tasks.
- Motivate staff to meet individual and team goals for sales and customer satisfaction.
- Lead new hire orientation.
- Provide ongoing training and coaching to employees.
- Establish a culture of excellent customer service.
- Greet and assist customers.
- Efficiently resolve conflicts among staff members and between customers and staff
- Monitor inventory and maintain product stock.
- Oversee the receiving of products and supplies.
- Maintain equipment and arrange for regular upkeep and maintenance.
- Ensure that all areas are clean, tidy, and well-maintained.
- Direct opening and closing procedures; delegate tasks to staff members.
- Perform cash handling, reconciliation, credit card processing, and banking duties.
- Monitor budget and supervise spending.
- Enforce compliance with safety policies and regulations.
- Communicate with ownership regarding operations and personnel.
- Report on employee attendance, productivity, and daily operations
- Develop strategies to reduce expenses and maximize revenue.
- Perform operational and managerial duties including the completion of all checklists and prep lists.
