Retail Services Assistant

Job Summary

Provide retail sales and customer services within the Campus Store and Center for Print Production. Process merchandise and print production sales to include operating the point-of-sale systems and cash registers. While in the store, assist customers with locating merchandise, help receive merchandise into the store, maintain stockrooms in an orderly manner, and provide assistance within other areas of the Campus Stores. While in the Center for Print Production, provide assistance to internal and external customers in processing orders and requests, preparing projects for production.

Supervision

This position reports to the Assistant Director of Business Development for Auxiliary Services. The position also has a dotted line reporting relationship with the Center for Print Production Operations Manager and the General Manger of Campus Stores, who will provide direction for this position while working in their respective departments.

Distribution of Duties

Expected global distribution is approximately 50% in the Campus Store and 50% in the Center for Print Production.

Representative Duties

Duties may include but are not limited to the following. Other duties may be assigned.

Essential Duties

1. Process sales transactions in the Campus Store and Center for Print Production, including cash, check, ID Express, and charge cards; receive monies and disburse change. Maintain cash register supplies; request change as needed to ensure adequate currency in the drawer.

2. Assist in opening and closing the Campus Store and Center for Print Production to include putting out the cash drawers in the morning and removing all currency, slips, and paperwork from the drawers at the close of business. Run the End of Day Report for all registers that are used. Checking security of windows and doors.

3. While at the Campus Store, perform a range of retail sales functions. Assist customers in locating merchandise and offer suggestions for alternative or additional merchandise. Retrieve merchandise from the stockroom and stock sales floor; notify management of out of stocks on items. Maintain the stockroom in an orderly fashion, so it is easy for employees to stock merchandise on the sales floor. Help maintain window and counter displays, if needed. Conduct visual surveillance of retail sales area and alert appropriate personnel of suspected shoplifting activities.

4. While at the Center for Print Production, perform a range of customer service and retail functions. assist with coordinating the digital prepress operations to include receiving customer requests though a variety of formats. Identify work requirements, set up and schedule priorities and process orders. Assist in monitoring and ordering digital prepress, print media, variable data, and other supplies to include paper stock, specialty paper, envelopes and other stock items.

5. Operate Personal and Macintosh computers utilizing software applications such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Adobe InDesign, Adobe Photoshop, Adobe Illustrator and other specialized point-of-sale and production workflow software. Assist with training other staff in the use of software; analyze and re-format job files to be sent to equipment and design various jobs as assigned.

Qualifications

High School diploma and one-year of retail cashiering experience with a strong attention to detail; good interpersonal, written and verbal communication skills, the ability to work well with the public with an emphasis on customer service; ability to work well under pressure and handle multiple tasks simultaneously; basic skills and working knowledge of computer operating systems and their usage including a retail point-of-sale operating system and demonstrated ability to operate a computerized register/terminal; flexibility to work evenings and weekends are required.

Work Environment

Most of the work of the incumbent is carried out within a generally accessible, safe, indoor environment. The incumbent will be required to operate a duplicating machine and associated equipment such as binders and cutters. The incumbent may be exposed to varying levels of noise when operating the machines and will be exposed to toner and other products used in the operation and maintenance of the duplicating center. The incumbent will be required to bend and kneel and lift materials weighing up to 70 pounds.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Ithaca, NY 14850 (Required)

Work Location: In person

Salary : $20