Director of Loss Prevention

Job Description

Job Description

Join Ithaka Hospitality Partners on their journey as we grow and seek talented individuals to join our team. We are looking for a Director of Loss Prevention to join our leadership team at Elevation Convening Center & Hotel in Montgomery, Alabama, overseeing a 99-Room purpose-driven luxury hotel.

Job Summary

The Director of Loss Prevention will oversee and manage all safety aspects for the hotel, including but not limited to tasks such as safety walks, fire drills, emergency response planning, coordination with local emergency responders / authorities, incident / accident prevention / investigation / reporting while ensuring compliance with required standards, ordinances and laws. The Director of Loss Prevention will lead their team to ensure each guest, employee and vendor encounters a safe and secure environment. This position reports to the General Manager.

Key Responsibilities

Operational Oversight

• Establishes operational procedures for activities such as fire prevention, OSHA and safety compliance, accident prevention, security protocols, and patrolling physical property.
• Ensure all areas of egress are fee of obstruction at all times.
• Investigation of accidents and criminal acts, keeping detailed records and incident reports.
• Works with the hotel management team to formulate policies, determining the need for programs regarding security and safety protocols, policies, and safety and accident prevention programs.
• Selects and coordinates first responders and provides relevant training, i.e. CPR Classes.
• Partners with Talent, Learning & Culture as it relates to anything pertaining to IHP employees such as employee incidents, workers compensation reports, etc.
• Patrols the hotel and convening center grounds, identifying safety and security irregularities and ensuring these irregularities are addressed in the appropriate and timely manner.
• Designs patrols for his team and provides appropriate checklist to be completed during safety walks.
• Partners with representatives of local government agencies to ensure cooperation and coordination of property activities with local law enforcement and firefighting agencies.
• Observes departing employees, conducts package checks to guard against theft of company property.
• Creates and maintains a Lost & Found storage area and Lost & Found processes in coordination with Director of Housekeeping.
• Observes the grounds via CCTV system and maintains said system and reports any operating issues to facilities management.
• Permits authorized persons such as vendors to enter the property as necessary. Issues name badges and documents visit.
• Ensure detailed records are kept such as property damage, unusual occurrences, safety patrols, accidents, and security incidents.
• Assuming the duties and responsibilities of Manager on Duty when assigned.
• Assisting senior leadership in the responsibility of enforcing departmental and hotel procedures and policies.
• Maintain the highest level of employee / guest relations.
• Supports departmental employees when dealing with challenging guests and situations; provides support to staff when enforcing ordinances or laws.

Guest Satisfaction

Training & Development

Financial Management

Quality Assurance

Flexibility

Software Knowledge

Qualifications

Experience :

Education :

Skills :

Technical Knowledge :

Physical Requirements :

Working Conditions :

We are a group of individuals who believe that the journey is just as important as the destination. That life is a string of experiences made to be enjoyed. That a company can have a soul, and that soul is more than the sum of its parts.

We are Ithaka. Our road is full of adventure and discovery.

Ithaka Hospitality Partners was founded as a premier partner in the hospitality management industry, focused on driving loyalty and creating enhanced experiences for our guests, team members, and owners.

We are committed to long-term partnerships between all stakeholders, creating a true alliance partnership unique in our industry. Through strong, enduring relationships with our partners, streamlined operations and the highest level of engagement, we deliver strategic and tactical methods to achieve overall profitability, guest satisfaction and employee loyalty.

We believe in serving our guests, team members, investors, owners, and partners with honesty, integrity and uncompromising quality. Ithaka boasts a high level of involvement with all aspects of hospitality management

and provides a clear vision with a commitment to bringing that vision to life. Our business acumen coupled with our deep understanding of the hospitality industry at a global level sets us apart.

Please visit ithakahp.com to learn more about who we are.

The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

Employee : ______________________________ Date : _______________

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.