Housekeeping Floor Supervisor

Job Summary:

The Housekeeping Supervisor will be responsible for supervising, directing, assisting, and assuring the completion of housekeeping tasks assigned to Room Attendants and House persons in guest rooms and corridors.

Supervisory Responsibilities:

• Train and monitor the performance of Room Attendants, Laundry Attendants, Hall Attendants Lobby attendants.
• Provide organization, instruction, guidance, communication, and counseling, as well as exercise good judgment while reinforcing Ithaka's high standards of quality.
• Prepare work performance reports on all personnel assigned to the work area and submit them to the Housekeeping office.
• Ensure all jobs are completed within the shift.
• Prepare A.M. and P.M. room status reports.

Duties & Responsibilities:

• Visually inspect VIP rooms, guest rooms, and corridors for cleanliness and appearance after housekeepers clean.
• Inspect housekeeping carts to ensure that supplies are stocked.
• Take requested inventories of furniture, fixtures, equipment, supplies, etc. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies are considered emergencies (i.e., overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets or corridors, broken mirrors or windows) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets, or pillows.
• Dust the floors and stairwells, and inspect for trash, debris, and dust.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Assist room attendants and house personnel in securing all supplies and tools necessary for the completion of their jobs as the need arises.
• Report all suspicious persons or actions, hazardous conditions, etc., to the Security Department.
• Respond to guest questions. Provide guest assistance, directions, and information as requested.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent written and verbal communication skills.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Highly organized and can prioritize work and meet deadlines.
• Proficient in Microsoft Office Suite or similar software.

Education & Experience:

• Any combination of education and experience that provides the required knowledge, skills, and abilities.
• Associate or Bachelor's degree is preferred.
Minimum of 6 months of supervisory experience or 1 year of comparable housekeeping experience is required.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 25 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.