What are the responsibilities and job description for the CyberArk Administrator – L2 Support position at ITMC Systems, Inc?
Position: CyberArk Administrator – L2 Support | (Privileged Access Management) PAM
Location: Naperville, IL (Local)
Duration: 12 months
Candidates must be local
What You’ll Do:
- Provide second-level support for complex CyberArk-related issues, ensuring minimal downtime and effective issue resolution.
- Manage the onboarding/offboarding of privileged accounts, handle credential issues, perform safe deletions, and maintain session monitoring.
- Automate common tasks using PowerShell, including unsuspending accounts and deleting safes.
- Create and manage domain-based and local admin accounts in line with compliance standards.
- Collaborate across teams to resolve password reconciliation issues and escalate to L3 when needed.
- Generate activity logs, UAR reports, and contribute to building internal knowledge bases for L1/L2 teams.
- Monitor security alerts and system health using Microsoft Defender, McAfee, and ePO.
- Support digital certificate management, including renewals and support group updates.
- Actively participate in incident response efforts and ensure SLA adherence.
🧰 Tech Stack:
- CyberArk PAM
- PowerShell Scripting
- Microsoft Defender, McAfee, ePolicy Orchestrator (ePO)
- Windows Server, Active Directory
- Ticketing & Documentation Tools (ServiceNow, Confluence, etc.)
✅ What We’re Looking For:
- Proven experience with CyberArk administration and troubleshooting
- Strong PowerShell scripting skills
- Familiarity with enterprise security tools and incident management workflows
- A proactive mindset and ability to collaborate across cross-functional teams
- Excellent communication and documentation skills
Desktop Support Engineer - L2
Forhyre -
Downers Grove, IL
Payroll Administrator
Jet Support Services, Inc. -
Chicago, IL
Graphic Designer
elemento L2 -
Chicago, IL
