What are the responsibilities and job description for the Project Success Engineer II position at ITPartners+?
Do you have a passion for helping people and troubleshooting IT problems? Are you looking for a place where you can develop your skills and work with a group smart, talented and fun colleagues? ITPartners is looking for a Project Success Engineer II to work with our existing and potential partners on front-line IT issues.
Who We Are
ITPartners is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.
Who You Are
Working directly with our team of engineers, you will be responsible for managing and completing IT projects for our partners. You will be the face our company to our partners. The more prompt, professional, and accurate you will be, the happier our partners will be.
Your Skills and Background:
- Associate’s or Bachelor’s degree in Computer Science or related field (preferred)
- 4 years of experience with on-site troubleshooting including common business software, networking, servers, backup and hardware issues
- Familiar with ticketing and remote monitoring software·
- Ability to manage long-term projects both individually and with a team
- IT certifications in Microsoft and Networking technologies (preferred)
- Excellent written and spoken communication skills
- Patience to deal with difficult people and situations
- Motivated to learn and adapt to areas you may be unfamiliar with
- Good driving record & ability to pass a drug screening
What You Will Do
- Manage IT projects such as networking equipment installs, onboarding new managed partners, and implementing our systems management and security solutions.
- Travel to partner sites to install hardware, troubleshoot known problems, and engineer lasting solutions.
- Be familiar with 0365, Azure, various network hardware technologies.
- Intermediate knowledge of end-point management technologies, ie. Intune and RMM solutions.
- Provide backup basic and advanced level IT tech support to our partners through overflow phone calls and tickets
- Serve as a point of escalation for service delivery engineers
- Be able to work with the sales team on scoping new projects.
- Maintain key project success team metrics
- Choose an area you are passionate about (Documentation, VoIP, RMM, etc.) and establish a way you can provide continued value to this area (lead a committee, be the assigned application engineer, etc.)
- Thoroughly document project progress and communicate with the team
- Work with vendors to onboard partners and resolve challenges
- Use your knowledge and expertise to continually improve processes and partner experience
Benefits of Working at ITPartners
- 99% fully paid for healthcare coverage for the employee
- Health premiums subsidized for family
- Optional Subsidized Dental & Vision Insurance
- Life Insurance & AD&D
- Maternity & Paternity Leave (Including foster and adoption)
- Virtually unlimited paid time off
- A focus on personal growth
A fun work environment with bonuses and company events
Our mission at ITPartners is to positively impact people. We accomplish it is through building and nurturing the best team possible, the best partners and giving back to our community. To learn more about us, check out our website at www.itpartners.com or connect with us on LinkedIn at www.linkedin.com/company/itpar.
Equal Opportunity Employer:
ITPartners is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age.
One Last Thing:
Instead of a cover letter, please record a 1-2 minute video of yourself via YouTube or Vimeo to Kelly at kmiles@itpartners.com introducing us to you and why you would be a good fit, this will fast-track our response to you.
