What are the responsibilities and job description for the ITPROUSPSSC-1 Software Architect - Advanced position at ITProFound Inc?
SCOPE OF THE PROJECT :
Working with an implementation vendor and under limited supervision the contractor will design develop test configure implement and provide toplevel support for the ServiceNow platform used by ITSM ITAM and SPM stakeholders in the Department of Motor Vehicles. The contractor will research third party / cloud solutions to ensure successful integration of the technology and providing knowledge transfer to team members. They will be deep application and technology skillset subject matter experts. The contractor plays a critical role in mentoring / teaching Software Engineers and Associate Software Engineers to ensure we are growing future talent.
DAILY DUTIES / RESPONSIBILITIES :
Create maintain and enhance forms workflows cloud integration and thirdparty integrations to the ServiceNow platform. Including automation and / or additional selfservice features and functions.
Incorporate ServiceNow capabilities to create a unified framework for multicloud resource provisioning and governance.
Utilize ServiceNow toolset to enhance workflow for process automation.
Support the overall incident problem change management asset management project management and security processes as needed.
Onboard additional departments and expansion of IT SelfService Portal functionality.
Monitor the overall platform health to proactively identify possible areas of concern establish and perform regular maintenance tasks.
Work with end users to investigate troubleshoot and resolve issues.
Requirements
REQUIRED SKILLS :
Strong knowledge and experience (2 years) managing / developing / administering a large scale ServiceNow environment
ITSM and ITIL concepts and Framework
CMDB
ITAM
Must be able to work both independently and in a team environment
PREFERRED SKILLS :
Ability to communicate and gather technical requirements from customers.
Ability to maintain positive working relationships with staff users management vendors and other officials
REQUIRED EDUCATION :
A bachelors degree in communications business administration computer science management information science or a related field and two years of handson experience with implementing Information Technology Infrastructure Library (ITIL) or an associate degree in communications business administration computer science management information science or a related field and four years of handson experience with implementing ITIL.
REQUIRED CERTIFICATIONS :
ServiceNow Certified System Administrator Certified Implementation Specialist or related certifications
Benefits
Health Insurance
Sick Leave
- Strong knowledge and experience (2 years) managing / developing / administering a large scale ServiceNow environment -ITSM and ITIL concepts and Framework - CMDB -ITAM -SPM -Must be able to work both independently and in a team environment
Education
A bachelor's degree in communications, business administration, computer science, management information science, or a related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), or an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL.
