What are the responsibilities and job description for the Cisco Contact Center Engineer position at ITR Group?
Contract to hire opportunity available for a Senior Cisco Contact Center Engineer. The ideal candidate will excel at managing multiple work streams, prioritizing tasks efficiently, and meeting project deadlines. Additional responsibilities include the development, installation, troubleshooting, and maintenance of Cisco contact center systems and solutions to ensure optimal performance and reliability.
Responsibilities :
- Provides support on the selection, implementation, installation, and maintenance of all communications related systems.
- Troubleshoots contact center and communication systems issues.
- Coordinates with vendors and organizational staff the installation and planning of moves, adds, and changes of services.
- Tests and updates disaster recovery plans; ensuring adequate availability and capacity for enterprise communications.
- Conducts telecommunications analyses and identifies cost savings opportunities.
- Analyzes quarterly traffic / busy studies for the telephone and voicemail systems / network / ACD groups.
- Assists with the assessment and optimization of hardware, software, and network design through review and analysis of user needs.
- Monitors utilization levels and trends throughout the organization to determine if service levels are being met.
- Conducts feasibility studies for small to moderate projects.
- Coordinates project tasks, ensuring adequate planning and resource allocation.
- Creates, maintains, and updates Contact center and communication systems infrastructure diagrams and other documentation.
- Participates in technology roadmap discussions and planning.
Qualifications :
