What are the responsibilities and job description for the Lighting Industry Customer Support Lead position at ITR Group?
About ITR Group
We are seeking a customer-focused professional to join our team as a Service Call Coordinator. The successful candidate will have a strong background in customer service and experience working with vendors and customers in the manufacturing and/or lighting industry.
Key Responsibilities
- Provide exceptional customer service and ensure all service requirements are met
- Handle emergency work orders and off-hours/overnight project management as part of a rotational on-call system
Preferred Qualifications
- Experience with lighting project management (industrial, commercial, or retail environments)
